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It would be nice to be able to edit a custom department field after ticket is created. In this manner I could create the custom field "Category" with some options and change them as the category is determined. E.G. Software issue, hardware issue, user error, etc.
The text was updated successfully, but these errors were encountered:
It would be nice to be able to edit a custom department field after ticket is created. In this manner I could create the custom field "Category" with some options and change them as the category is determined. E.G. Software issue, hardware issue, user error, etc.
The text was updated successfully, but these errors were encountered: