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[ECP-9339]Loader freezes and payment methods are not loading #2665

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jansentjeu opened this issue Jun 27, 2024 · 1 comment
Open

[ECP-9339]Loader freezes and payment methods are not loading #2665

jansentjeu opened this issue Jun 27, 2024 · 1 comment
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Bug report Indicates that issue has been marked as a possible bug

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@jansentjeu
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Describe the bug
Due to changes in PR #2611 the loader sporadically remains and payment methods are not loaded. This causes customers to be stuck in the checkout.

The paymentMethodsObserver.subscribe is only for fallback when someone changes their shipping address on the payment page and the self.loadAdyenPaymentMethods(paymentMethodsObserver()) should always be executed.

In other words, the changes from the PR should be rolled back.

To Reproduce
Steps to reproduce the behavior:

  1. Add a product to the cart
  2. Go to checkout
  3. Fill in your address
  4. Go to payment page in checkout
  5. The loader does not disappear and the Adyen payment methods are not loaded (This is not always the case, sometimes it is, sometimes it is not)

Expected behavior
The loader disappears and the Adyen payment methods are loaded.

Magento version
2.4.7-p1

Plugin version
8.22.9

@jansentjeu jansentjeu added the Bug report Indicates that issue has been marked as a possible bug label Jun 27, 2024
@khushboo-singhvi khushboo-singhvi changed the title Loader freezes and payment methods are not loading [ECP-9339]Loader freezes and payment methods are not loading Jul 23, 2024
@khushboo-singhvi
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Hello @jansentjeu,

Thank you for bringing this to our attention, And excuse us for the delayed reply.

We have created an internal ticket to investigate the scenario you mentioned. Our team is looking into it, and we will provide an update as soon as we have more information.

Thank you for your patience.

Best regards,
Khushboo Singhvi

@khushboo-singhvi khushboo-singhvi self-assigned this Jul 23, 2024
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