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Orders Stuck in Pending Status Due to Empty adyenOrderPayments Parameter #2758

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jvrodriguesgranado opened this issue Sep 27, 2024 · 0 comments
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@jvrodriguesgranado
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Describe the bug
Hello,

I'm encountering an issue where some orders in my Magento 2 e-commerce store remain stuck in the "pending" status. After investigation, I identified the problem within the compareAdyenOrderPaymentsAmount function, located in the adyen/module-payment/Helper/AdyenOrderPayment.php file.

To Reproduce
I was unable to reproduce this issue in a local environment, but I added a log in the production environment to gather evidence. I encounter around 5 orders daily with this problem. Even though the payment is approved in the Adyen dashboard, the order status remains "pending" in Magento.

Magento version
2.4.6-p4

Plugin version
9.8.1

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@jvrodriguesgranado jvrodriguesgranado added the Bug report Indicates that issue has been marked as a possible bug label Sep 27, 2024
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