Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Add form support for SDG feedback froms (needs funding) #1

Open
tomper00 opened this issue Sep 11, 2024 · 0 comments
Open

Add form support for SDG feedback froms (needs funding) #1

tomper00 opened this issue Sep 11, 2024 · 0 comments

Comments

@tomper00
Copy link

tomper00 commented Sep 11, 2024

We should add a built in form feature that will give users an easy way to imlpement feedback forms on a site through Matomos Tag Manager using simple tags.

We should also build a simple reporting interface and integrate the reporting into the API connection.

We already have a POC for this, but it would be great with some funding.
There are a few forms specified in SDG.
https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32020R1121

The highest prioroty would be to implement User Satisfaction Questions and Information Quality, since these are more commonly used. However if we get the framework in place, it should be easy to extend with more forms.

SDG Form specifications example:

User Satisfaction Questions : Generally, star rating questions (1 to 5) to assess overall satisfaction with the service or information provided.
Information Quality : Queries if users found what they were looking for, whether the information was accurate and comprehensive, and if any relevant information was missing.
Ease of Use : Questions assessing the usability of the service, such as how easy it was to find information, fill out forms, and complete procedures online.
Specific Service Feedback : Questions tailored to the specific service accessed, which might include the clarity of instructions, support received, and the timeliness of the process.
Problem Identification : Sections for users to highlight any issues faced during their interaction, including technical difficulties or bureaucratic barriers.
Open-ended Questions : Areas where users can provide additional comments or suggestions for improvement, offering qualitative insights beyond standard metrics.
Demographic Information : Optional questions to understand the background of the respondent, which can include nationality, age group, or purpose of using the service.

Information-Quality user-satisfaction
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

1 participant