🐛 When adding device with Admin user, entities never work and create JSON error in logs

[FattusMannus]

What version of Integration has the issue?

2.5.7

System Health details

System Information

version	core-2023.1.4
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.10.7
os_name	Linux
os_version	5.15.76-v8
arch	aarch64
timezone	Europe/London
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	4993
Installed Version	1.29.1
Stage	running
Available Repositories	1203
Downloaded Repositories	10

Home Assistant Cloud

logged_in	false
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 9.4
update_channel	stable
supervisor_version	supervisor-2022.12.1
agent_version	1.4.1
docker_version	20.10.19
disk_total	28.5 GB
disk_used	6.6 GB
healthy	true
supported	true
board	rpi4-64
supervisor_api	ok
version_api	ok
installed_addons	CEC Scanner (3.0), File editor (5.4.2), Check Home Assistant configuration (3.11.0), Terminal & SSH (9.6.1), AirCast (3.5.1)

Dashboards

dashboards	1
resources	0
mode	auto-gen

Recorder

oldest_recorder_run	4 January 2023 at 15:26
current_recorder_run	13 January 2023 at 10:10
estimated_db_size	85.79 MiB
database_engine	sqlite
database_version	3.38.5

Solcast PV Forecast

can_reach_server	ok
remaining_requests	9
rooftop_site_count	1
polling_hours	6 -> 17 and once at midnight

Sonoff

version	3.3.1 (b20e33c)
cloud_online	2 / 2
local_online	0 / 0

Spotify

api_endpoint_reachable	ok

Checklist

• I have enabled debug logging for my installation.
• This issue only contains 1 issue (if you have multiple issues, open one issue for each issue).

Describe the issue

I added the integration through HACS and entered admin details for the integration.

The integration finds the watch, but the entities never update. The log shows:

Error requesting xplora_watch- data: 0, message='Attempt to decode JSON with unexpected mimetype: text/html', url=URL('https://api.myxplora.com/api')

Reproduction steps

1. Install integration
2. Connect with Admin User
3. Entities dont get values and error message in logs

Debug logs

have enabled debug logs as per intruction but cannot see any output in normal logs - please tell me if they should seomwhere else

[github-actions]

👋 @FattusMannus, it is checked whether there is a bug. Please have some patience.
This action was performed automatically.

[Ludy87]

Hi unfortunately this is a problem of Xplora. I can't handle the exception because the service goes down mostly at night.

[github-actions]

👋 @FattusMannus, we found the bug, it will be fixed shortly.
This action was performed automatically.

[FattusMannus]

@Ludy87 anything else I can do here to help?
Not sure about your comment about the API going down at night, i have tried several time to start or restart the connection but it never gets data and always presents the same error message

[Ludy87]

please wait until the new update is released.

[FattusMannus]

After update: No error message in logs but still doesnt update entities - how can I debug this?

[FattusMannus]

Not fixed in 2.7.0

To be clear, password is accepted, the name of the watch loads correctly so I can be sure that login works.

However, the entities never get a real value:

I have tested logging in with phone number or email, as well as leaving timezone options as default or changing to my region (London).

It is the same in all cases.

[Ludy87]

@FattusMannus Hi, you are using an account without admin rights.

[FattusMannus]

@Ludy87 this is the admin account.

[Ludy87]

Is there a debug output?

[FattusMannus]

Debug logging is enabled
There's nothing in the "home assistant core" logs.

If I need to look somewhere else, please tell me.

Thanks
Andrew

[Ludy87]

1. search for "xplora"
2. click "load full log"
3. post the content here, please DO NOT remove your private content, but anonymize it with fake data.
4. Please no image but as text, if necessary you can also attach the log file here, note point 3!

[Ludy87]

If no data is available, the debugging mode is not active

[FattusMannus]

Screenshot shows the option to "disable debug logging" so I assume it's enabled - plus a copy of my log.
If I need to look somewhere else, please tell me where

[Ludy87]

this is not the right mode, you have to enter this in the configuration.ymal: https://github.com/Ludy87/xplora_watch#debug

[bubez81]

hello, I can add the integration but no entities are created

2023-11-21 21:42:49.664 DEBUG (MainThread) [custom_components.xplora_watch.switch] {'__typename': 'Child', 'id': '10fb383d0889d11eebe5d9b070c2251a7', 'guardian': {'__typename': 'User', 'id': None, 'userId': None, 'name': None, 'nickname': None, 'gender': None, 'birth': None, 'birthStr': None, 'weight': None, 'height': None, 'firstName': None, 'lastName': None, 'countryCode': None, 'city': None, 'address1': None, 'address2': None, 'zipCode': None, 'emailAddress': None, 'countryPhoneCode': None, 'phoneNumber': None, 'mobilePhoneNumber': None, 'faxNumber': None, 'emailConfirm': None, 'description': None, 'status': None, 'file': None, 'lastLoginDate': None, 'changePasswordDate': None, 'loginFailCount': None, 'extra': None, 'xcoin': None, 'currentStep': None, 'totalStep': None, 'create': None, 'update': None, 'roles': None, 'children': None, 'contacts': None}, 'ward': {'__typename': 'User', 'id': '0111003b103a5f5f775f5f7369671633', 'userId': '__w__sikey_194c358d0889c11ee8fd0074e4b1b6a16', 'name': 'Alice', 'nickname': 'Alice', 'gender': 'UNKNOWN', 'birth': 0, 'birthStr': '', 'weight': '', 'height': '', 'firstName': '', 'lastName': '', 'countryCode': 'it', 'city': '', 'address1': '', 'address2': '', 'zipCode': '', 'emailAddress': '', 'countryPhoneCode': '+39', 'phoneNumber': 'xxxxx', 'mobilePhoneNumber': 'xxxxx', 'faxNumber': '', 'emailConfirm': 'NO', 'description': '', 'status': 'ENABLE', 'file': {'__typename': 'File', 'id': '1a9a981e0889f11ee8e9d192d0dbd70fd', 'name': 'file.jpg', 'origName': 'file.jpg', 'contentType': 'image/jpeg', 'description': '', 'ipaddress': '', 'extra': {}, 'create': 1700592982, 'update': 1700592987}, 'lastLoginDate': 0, 'changePasswordDate': 1700591658, 'loginFailCount': 0, 'extra': {'lang': 'it', 'timeZone': 'Europe/Rome'}, 'xcoin': 0, 'currentStep': 0, 'totalStep': 0, 'create': 1700591658, 'update': 1700592994, 'roles': [], 'children': [], 'contacts': []}, 'flag': 'SECOND', 'approval': 'COMPLETE', 'listOrder': 0, 'create': 1700591864} b34cf1b8a458d70d00450885314d4ff3 - no config options
2023-11-21 21:42:49.665 DEBUG (MainThread) [custom_components.xplora_watch.notify] init Notify Service