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CSR.java
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CSR.java
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import java.util.*;
/**
* Class for the customer service representative (CSR) object. It extends People and has extra attributes only pertinent
* to CSR, such as ID.
*/
public class CSR extends People
{
private int id;
private final ArrayList<Request> assistanceRequests;
/**
* Constructor for the CSR
* @param firstName the first name of the CSR
* @param lastName the last name of the CSR
* @param email the email of the CSR
* @param phoneNum the phone number of the CSR
* @param id the id of the CSR
*
*/
public CSR(String firstName, String lastName, String email, String phoneNum, int id) {
super(firstName, lastName, email, phoneNum);
this.id = id;
assistanceRequests = new ArrayList<>();
}
/**
* Gets the assistance requests of the CSR
* @return ArrayList of Request objects, the assistance requests the CSR received from a customer
*/
public ArrayList<Request> getAssistanceRequests() {
return assistanceRequests;
}
/**
* Adds an assistance request made by the customer to the CSR
* @param assistance the assistance request to be added
*/
public void addRequest(Request assistance) {
this.assistanceRequests.add(assistance);
}
/**
* Gets the id of the CSR
* @return id of the CSR
*/
public int getId() {
return id;
}
/**
* Sets the id of the CSR
* @param id the id of the CSR
*/
public void setId(int id) {
this.id = id;
}
}