Zoom-us does not start

[akatzke]

Describe the bug

Zoom-us does not start and gives no error message.

Steps To Reproduce

1. Run Linux Mint
2. export NIXPKGS_ALLOW_UNFREE=1
3. nix-shell -p zoom-us --run zoom-us

Expected behavior

Zoom starts

Additional context

Log created by zoom under .zoom/logs/zoom_stdout_sterr.log

ZoomLauncher started.
Zoom path is: /nix/store/rrixcakkw01rhi5l4z0gcpb9pd03g4rb-zoom-5.14.7.2928/opt/zoom
cmd line: 
Start subprocess: /nix/store/rrixcakkw01rhi5l4z0gcpb9pd03g4rb-zoom-5.14.7.2928/opt/zoom/zoom sucessfully,  process pid: 12966 
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_ABI_DT_RELR' not found (required by /nix/store/whypqfa83z4bsn43n4byvmw80n4mg3r8-glibc-2.37-45/lib/libpthread.so.0)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.36' not found (required by /nix/store/4cds3h97nv77rhibs7d1cv17hmw859dq-libXdmcp-1.1.3/lib/libXdmcp.so.6)
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      656      656 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5224     5224 
         resip::TransportSelector      896      896 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_ABI_DT_RELR' not found (required by /nix/store/whypqfa83z4bsn43n4byvmw80n4mg3r8-glibc-2.37-45/lib/libpthread.so.0)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.36' not found (required by /nix/store/4cds3h97nv77rhibs7d1cv17hmw859dq-libXdmcp-1.1.3/lib/libXdmcp.so.6)
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      656      656 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5224     5224 
         resip::TransportSelector      896      896 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_ABI_DT_RELR' not found (required by /nix/store/whypqfa83z4bsn43n4byvmw80n4mg3r8-glibc-2.37-45/lib/libpthread.so.0)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.36' not found (required by /nix/store/4cds3h97nv77rhibs7d1cv17hmw859dq-libXdmcp-1.1.3/lib/libXdmcp.so.6)
Client: Breakpad is using Single Client Mode! client fd = -1
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      656      656 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5224     5224 
         resip::TransportSelector      896      896 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_ABI_DT_RELR' not found (required by /nix/store/whypqfa83z4bsn43n4byvmw80n4mg3r8-glibc-2.37-45/lib/libpthread.so.0)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.36' not found (required by /nix/store/4cds3h97nv77rhibs7d1cv17hmw859dq-libXdmcp-1.1.3/lib/libXdmcp.so.6)
ERR: Display.cpp:993 (initialize): ANGLE Display::initialize error 12289: glXQueryExtensionsString returned NULL
ERR: Display.cpp:993 (initialize): ANGLE Display::initialize error 12289: glXQueryExtensionsString returned NULL
MESA-LOADER: failed to open radeonsi: /run/opengl-driver/lib/dri/radeonsi_dri.so: cannot open shared object file: No such file or directory (search paths /run/opengl-driver/lib/dri, suffix _dri)
MESA-LOADER: failed to open zink: /run/opengl-driver/lib/dri/zink_dri.so: cannot open shared object file: No such file or directory (search paths /run/opengl-driver/lib/dri, suffix _dri)
MESA-LOADER: failed to open kms_swrast: /run/opengl-driver/lib/dri/kms_swrast_dri.so: cannot open shared object file: No such file or directory (search paths /run/opengl-driver/lib/dri, suffix _dri)
MESA-LOADER: failed to open swrast: /run/opengl-driver/lib/dri/swrast_dri.so: cannot open shared object file: No such file or directory (search paths /run/opengl-driver/lib/dri, suffix _dri)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_ABI_DT_RELR' not found (required by /nix/store/whypqfa83z4bsn43n4byvmw80n4mg3r8-glibc-2.37-45/lib/libpthread.so.0)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.36' not found (required by /nix/store/4cds3h97nv77rhibs7d1cv17hmw859dq-libXdmcp-1.1.3/lib/libXdmcp.so.6)
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      656      656 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5224     5224 
         resip::TransportSelector      896      896 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
[CZPClientLogMgr::LogClientEnvironment] [MacAddr: 00:D8:61:16:BB:85][client: Linux][OS:  Linux Mint 21.2 x64][Hardware: CPU Core:6 Frenquency:1.27223 G Memory size:15931MB CPU Brand:AMD Ryzen 5 2600 Six-Core Processor             GPU Brand:][Req ID: ]
Linux Client Version is 5.14.7 (2928)
QSG_RENDER_LOOP is 
XDG_CURRENT_DESKTOP = X-Cinnamon;   GDMSESSION = cinnamon;   XDG_SESSION_TYPE = x11
Graphics Card Info:: 1c:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X/590] (rev e7)
Zoom package arch is 64bit, runing OS arch is x86_64, snap package 0
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_ABI_DT_RELR' not found (required by /nix/store/whypqfa83z4bsn43n4byvmw80n4mg3r8-glibc-2.37-45/lib/libpthread.so.0)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.36' not found (required by /nix/store/4cds3h97nv77rhibs7d1cv17hmw859dq-libXdmcp-1.1.3/lib/libXdmcp.so.6)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
qt.glx: qglx_findConfig: Failed to finding matching FBConfig for QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize -1, redBufferSize 1, greenBufferSize 1, blueBufferSize 1, alphaBufferSize -1, stencilBufferSize -1, samples -1, swapBehavior QSurfaceFormat::SingleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile)
Could not initialize GLX
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_ABI_DT_RELR' not found (required by /nix/store/whypqfa83z4bsn43n4byvmw80n4mg3r8-glibc-2.37-45/lib/libpthread.so.0)
pactl: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.36' not found (required by /nix/store/4cds3h97nv77rhibs7d1cv17hmw859dq-libXdmcp-1.1.3/lib/libXdmcp.so.6)
zoom was exited due to a handled signal: 6 
ZoomLauncher exit.

Notify maintainers

@danbst @tadfisher

Metadata

Please run nix-shell -p nix-info --run "nix-info -m" and paste the result.

[user@system:~]$ nix-shell -p nix-info --run "nix-info -m"
 - system: `"x86_64-linux"`
 - host os: `Linux 6.2.0-36-generic, Linux Mint, 21.2 (Victoria), nobuild`
 - multi-user?: `yes`
 - sandbox: `yes`
 - version: `nix-env (Nix) 2.18.1`
 - channels(root): `"nixpkgs"`
 - nixpkgs: `/home/user/.nix-defexpr/channels/nixpkgs`

[proglottis]

I've just ran into this too. I think it's basically #9415 - Don't think there's a very satisfying solution at the moment though

[futile]

Running on nixos-unstable, Zoom also fails to start for me, in that the graphical user interface never shows up.
When I run zoom-us in a terminal, the command keeps running until I Ctrl-C, but the user interface never opens (also not from browser).

Logs from .zoom/logs/zoom_stdout_sterr.log:

ZoomLauncher started.
Zoom path is: /nix/store/0pacq3mb65blylsydwdbx7hnlph03pyq-zoom-5.17.5.2543/opt/zoom
cmd line: 
Start subprocess: /nix/store/0pacq3mb65blylsydwdbx7hnlph03pyq-zoom-5.17.5.2543/opt/zoom/zoom sucessfully,  process pid: 237271 
sh: line 1: pactl: command not found
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      656      656 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5224     5224 
         resip::TransportSelector      896      896 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
sh: line 1: pactl: command not found
sh: line 1: pactl: command not found
                                                          ClassClass            AppApp            LibLib  Possible Culprit FlagsPossible Culprit Flags

                                resip::resip::ConnectionConnection       656     656       656     656  

                                            resip::resip::DataData        36      36        36      36  

                                  resip::resip::DnsResultDnsResult      1080    1080      1080    1080  

                                      resip::resip::HeadersHeaders         1       1         1       1  

                    resip::resip::MsgHeaderScannerMsgHeaderScanner        40      40        40       40
  
                               resip::resip::SipMessageSipMessage      5224    5224      5224    5224  

                  resip::resip::TransportSelectorTransportSelector       896     896       896     896  

                                          resip::resip::TupleTuple       128     128       128     128  

                           resip:: UdpTransportresip:: UdpTransport    1144      1144    1144      1144
  
                  resip:: GenericIPAddressresip:: GenericIPAddress      28        28      28        28
 


zoom started.
zoom started.
CefInitialize init --1
Client: Breakpad is using Single Client Mode! client fd = -1
sh: line 1: pactl: command not found
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      656      656 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5224     5224 
         resip::TransportSelector      896      896 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

sh: line 1: pactl: command not found
zoom started.
sh: line 1: pactl: command not found