Wrong serial number

[Joao-Rocha-ISTEC]

It's hard to solve a problem when important details are missing, that why we added this template, to help you and us.

General information

Operating system : Windows 10 21H2

OCS Inventory information

Windows agent version : 2.7
Version OCSReports: 2.7

Problem's description

Agent is reporting to the server the wrong serialnumber (103C_5336AN). When I click on Inventory Informations, the serial number is the correct one.

Inventory log file ( optional )

OCSInventory.log

[arslanyaqoob7]

Facing the same Issue, in some scenarios, the serial number is the model number of that device.

[Kiks67]

OCS Inventory information

Windows agent version : 2.9.0.0, 2.10.1.0
Version OCSReports: 2.12.1

Hello,

We have the same issue here.
Other information like "Operating system" are filled in "Windows 8" instead of "Windows 10" or "Windows 11", etc. (same problem in #278)

[arslanyaqoob7]

@Kiks67 can you please verify the OCS windows agent version? Previously the windows' agent was reading Bios info from DMI first which has been deprecated in the Agent Windows 2.8.0.1-RC.

[Kiks67]

In my case, as shared in the screenshot, this issue is present on 2.9.0.0 and 2.10.1.0 Windows OCS agents

[StrokoFF]

Agent 2.10.1.0, the problem is relevant.

[cirvent]

Hello,
I have exactly the same problem with server OS, what is strange is that it is not systematic, on 629 servers in Windows server 2022, I only have the problem on three machines.

I tested the following agents :
2.8.0.0 x64
2.9.0.0 x64
2.9.2.0 x64
2.10.1.0 x64

[cirvent]

Hello
I have just identified the problem !
It is a wmi problem which is corrupt, to fix the problem:
stop service "Windows Management Instrumentation"
move folder %SystemRoot%\System32\Wbem\Repository
run command:
cd C:\WINDOWS\system32\wbem
for /f %s in (‘dir /b *.dll’) do regsvr32 /s %s
reboot the machine.

Regards,
Cirvent