Jira voting does not work although the field is on the correct screen

[Dschoordsch]

This customer has an issue where they cannot vote to "Story Points" although the field is visible in the drop down and on the correct screen in Jira.

Because everything seems correct at first glance, we should add some more logging around this issue so we can resolve it.

[Dschoordsch]

There seems to be an issue with selecting the correct field.

[Dschoordsch]

Sentry issue: ACTION-PRODUCTION-DAF

[Dschoordsch]

Issue confirmed: There are multiple fields with name "Story Points" and thus multiple ids, but only 1 is correct.

[Dschoordsch]

It can be easily reproduced and is most likely the root cause for this Jira issue:

• create a company managed team in Jira with the default issue types (Bug, Story)
• check that Story has "Story Points" field
• create a new custom field of type number and name it "Story Points" as well
• assign it to the Bug screen

Now when trying to switch voting for Bugs to "Story Points" it will try to vote to the Story field and fail.