Submissions not registered

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Site Info

WordPress Version: 6.4.2
QSM Version: 8.0.8
Browser: All

General description

I created a quiz a week ago, in which just under a hundred people took part, spread over a week. At the end of their participation, 43 entries were recorded in the plugin's "Results" tab. More than twenty people raised the following concern: they had taken part, received the automatic e-mail confirming their participation, yet we could find no trace of their participation in the results. The theory of unintentional manual deletion is highly improbable, particularly as the unrecorded submissions took place on very different dates, separated by submissions that were themselves recorded. Do you have any idea where this is coming from?

Expected behavior

The survey submission should be systematically recorded in the "Results" tab and the automatic confirmation e-mail sent.

Actual behavior

The survey submission is not recorded in the "Results" tab, but the automatic confirmation e-mail is sent.

Steps to reproduce the behavior

When submitting the quiz, some submissions are not taken into account