QuickReplies.md

Quick Replies

Required Structure

{
  "quickReplies": {
    "text": string,
    "options": [
      array of objects
    ]
  }
}

Params

Param Name	Param Type	Description	Dependency	Example
text	String	The title of the collection of quick replies.	Required	"text": "Sorry I don't know the answer. Please select one of the following options:"
options	Array	The collection of quick replies objects.	Required	"options": [ { "text": "Start chat with agent", "actionId": "sflaia-start-chat", "buttonStyle" : "primary" } ]

options Params

Param Name	Param Type	Description	Dependency	Acceptable Values	Example
text	String	Title of the quick replies action.	Required	Any	"text": "Start Chat"
url	String	Redirect Url in-case you wish to redirect user somewhere if they click on the button. ⚠️ Recommended to only use with Livechat conversations	Optional	Any	"text": "Start Chat"
actionId	String	Id of the quick replies action.	Optional	Any	"actionId": "sflaia-start-chat"
buttonStyle	String	Button style of your quick replies action. Use danger to render a red colour action and primary for an action that matches your Livechat Bar colour.	Optional	danger or primary	"buttonStyle": "primary"

Pre-Programmed Buttons

These buttons perform a specific action in the app. You can add them by simply pasting the following block in your Quick Replies payload. Note: You can change the text and buttonStyle parameters as per your requirements, but only use the provided actionId for the button you want to add.

Handover Button

• On clicking this button, the visitor will be handed over to another departement. You can set the target department in the app setting called Target Department for Handover or add a departmentName param in your payload. On failing to provide a department name in either way, will send a request failure message back to the visitor, when visitor clicks the button.

• Add the following block in your Quick Replies payload, with actionId set as df_perform_handover, to include this button in your response:

• Parameters:

Param Name	Dependency	Param Type	Acceptable Value
actionId	Required	String	df_perform_handover
text	Required	String	Any
buttonStyle	Optional	String	primary or danger
data.departmentName	Optional	Object	Any Omnichannel department name

• Example Structure:

{
   "text": "Perform Handover",
   "buttonStyle": "primary",
   "actionId": "df_perform_handover",
   "data": {
      "departmentName": "sales"
   }
}

Close Chat Button

• When visitor clicks this button, the chat session will be closed. Add the following block in your Quick Replies payload, with actionId set as df_close_chat, to include this button in your response:

• Parameters:

Param Name	Dependency	Param Type	Acceptable Value
actionId	Required	String	df_close_chat
text	Required	String	Any
buttonStyle	Optional	String	primary or danger

• Example Structure:

{
   "text": "Close Chat",
   "buttonStyle": "danger",
   "actionId": "df_close_chat"
}

Example