diff --git a/apps/meteor/client/components/Omnichannel/modals/CloseChatModal.tsx b/apps/meteor/client/components/Omnichannel/modals/CloseChatModal.tsx
index 401448ceb396..e74007e71cfd 100644
--- a/apps/meteor/client/components/Omnichannel/modals/CloseChatModal.tsx
+++ b/apps/meteor/client/components/Omnichannel/modals/CloseChatModal.tsx
@@ -52,6 +52,7 @@ const CloseChatModal = ({
 	} = useForm();
 
 	const commentRequired = useSetting('Livechat_request_comment_when_closing_conversation') as boolean;
+	const customSubject = useSetting<string>('Livechat_transcript_email_subject');
 	const [tagRequired, setTagRequired] = useState(false);
 
 	const tags = watch('tags');
@@ -132,9 +133,9 @@ const CloseChatModal = ({
 				dispatchToastMessage({ type: 'error', message: t('Customer_without_registered_email') });
 				return;
 			}
-			setValue('subject', subject || t('Transcript_of_your_livechat_conversation'));
+			setValue('subject', subject || customSubject || t('Transcript_of_your_livechat_conversation'));
 		}
-	}, [transcriptEmail, setValue, visitorEmail, subject, t]);
+	}, [transcriptEmail, setValue, visitorEmail, subject, t, customSubject]);
 
 	if (commentRequired || tagRequired || canSendTranscript) {
 		return (
diff --git a/apps/meteor/server/settings/omnichannel.ts b/apps/meteor/server/settings/omnichannel.ts
index 74358b695c92..c3e0b5ce6274 100644
--- a/apps/meteor/server/settings/omnichannel.ts
+++ b/apps/meteor/server/settings/omnichannel.ts
@@ -5,7 +5,7 @@ import { settingsRegistry } from '../../app/settings/server';
 const omnichannelEnabledQuery = { _id: 'Livechat_enabled', value: true };
 
 export const createOmniSettings = () =>
-	settingsRegistry.addGroup('Omnichannel', async function () {
+	settingsRegistry.addGroup('Omnichannel', async function() {
 		await this.add('Livechat_enabled', true, {
 			type: 'boolean',
 			group: 'Omnichannel',
@@ -376,8 +376,8 @@ export const createOmniSettings = () =>
 			enableQuery: omnichannelEnabledQuery,
 		});
 
-		await settingsRegistry.addGroup('Omnichannel', async function () {
-			await this.section('Business_Hours', async function () {
+		await settingsRegistry.addGroup('Omnichannel', async function() {
+			await this.section('Business_Hours', async function() {
 				await this.add('Livechat_enable_business_hours', false, {
 					type: 'boolean',
 					group: 'Omnichannel',
@@ -424,7 +424,7 @@ export const createOmniSettings = () =>
 			type: 'string',
 			group: 'Omnichannel',
 			public: true,
-			enableQuery: [{ _id: 'Livechat_enable_transcript', value: true }, omnichannelEnabledQuery],
+			enableQuery: omnichannelEnabledQuery,
 		});
 
 		await this.add('Omnichannel_enable_department_removal', false, {
@@ -640,7 +640,7 @@ export const createOmniSettings = () =>
 			enableQuery: omnichannelEnabledQuery,
 		});
 	});
-await settingsRegistry.addGroup('SMS', async function () {
+await settingsRegistry.addGroup('SMS', async function() {
 	await this.add('SMS_Enabled', false, {
 		type: 'boolean',
 		i18nLabel: 'Enabled',
@@ -669,7 +669,7 @@ await settingsRegistry.addGroup('SMS', async function () {
 		type: 'string',
 	});
 
-	await this.section('Twilio', async function () {
+	await this.section('Twilio', async function() {
 		await this.add('SMS_Twilio_Account_SID', '', {
 			type: 'string',
 			enableQuery: {
@@ -709,7 +709,7 @@ await settingsRegistry.addGroup('SMS', async function () {
 		});
 	});
 
-	await this.section('Voxtelesys', async function () {
+	await this.section('Voxtelesys', async function() {
 		await this.add('SMS_Voxtelesys_authToken', '', {
 			type: 'string',
 			enableQuery: {
@@ -749,7 +749,7 @@ await settingsRegistry.addGroup('SMS', async function () {
 		});
 	});
 
-	await this.section('Mobex', async function () {
+	await this.section('Mobex', async function() {
 		await this.add('SMS_Mobex_gateway_address', '', {
 			type: 'string',
 			enableQuery: {
@@ -803,7 +803,7 @@ await settingsRegistry.addGroup('SMS', async function () {
 			i18nDescription: 'Mobex_sms_gateway_from_numbers_list_desc',
 		});
 	});
-	await this.section('External Frame', async function () {
+	await this.section('External Frame', async function() {
 		await this.add('Omnichannel_External_Frame_Enabled', false, {
 			type: 'boolean',
 			public: true,