diff --git a/apps/meteor/app/livechat/server/lib/QueueManager.ts b/apps/meteor/app/livechat/server/lib/QueueManager.ts
index 5ae03e0ee03b..2075a5e9af97 100644
--- a/apps/meteor/app/livechat/server/lib/QueueManager.ts
+++ b/apps/meteor/app/livechat/server/lib/QueueManager.ts
@@ -15,6 +15,7 @@ import { Random } from '@rocket.chat/random';
 import { Match, check } from 'meteor/check';
 import { Meteor } from 'meteor/meteor';
 
+import { dispatchInquiryPosition } from '../../../../ee/app/livechat-enterprise/server/lib/Helper';
 import { callbacks } from '../../../../lib/callbacks';
 import { sendNotification } from '../../../lib/server';
 import {
@@ -27,6 +28,7 @@ import { i18n } from '../../../utils/lib/i18n';
 import { createLivechatRoom, createLivechatInquiry, allowAgentSkipQueue } from './Helper';
 import { Livechat } from './LivechatTyped';
 import { RoutingManager } from './RoutingManager';
+import { getInquirySortMechanismSetting } from './settings';
 
 const logger = new Logger('QueueManager');
 
@@ -259,6 +261,18 @@ export class QueueManager {
 			throw new Error('room-not-found');
 		}
 
+		if (!newRoom.servedBy && settings.get('Omnichannel_calculate_dispatch_service_queue_statistics')) {
+			const [inq] = await LivechatInquiry.getCurrentSortedQueueAsync({
+				inquiryId: inquiry._id,
+				department,
+				queueSortBy: getInquirySortMechanismSetting(),
+			});
+
+			if (inq) {
+				void dispatchInquiryPosition(inq);
+			}
+		}
+
 		return newRoom;
 	}
 
diff --git a/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts b/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts
index 08ea48910f02..9d4b413d218a 100644
--- a/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts
+++ b/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts
@@ -107,15 +107,11 @@ export const dispatchInquiryPosition = async (inquiry: Omit<InquiryWithAgentInfo
 		return;
 	}
 	const data = await normalizeQueueInfo({ position, queueInfo, department });
-	const propagateInquiryPosition = (inquiry: Omit<InquiryWithAgentInfo, 'v'>) => {
+	return setTimeout(() => {
 		void api.broadcast('omnichannel.room', inquiry.rid, {
 			type: 'queueData',
 			data,
 		});
-	};
-
-	return setTimeout(() => {
-		propagateInquiryPosition(inquiry);
 	}, 1000);
 };