diff --git a/.changeset/small-beers-call.md b/.changeset/small-beers-call.md
new file mode 100644
index 000000000000..0e0f7414b8fc
--- /dev/null
+++ b/.changeset/small-beers-call.md
@@ -0,0 +1,5 @@
+---
+"@rocket.chat/meteor": patch
+---
+
+Looking at the user's permission before rendering the 'Start Call' button on the UserInfo panel, so if the user does not have the permissions, the button does not show
diff --git a/apps/meteor/client/views/room/hooks/useUserInfoActions/actions/useCallAction.tsx b/apps/meteor/client/views/room/hooks/useUserInfoActions/actions/useCallAction.tsx
index 4889a50dbb7d..fa0fc46fe804 100644
--- a/apps/meteor/client/views/room/hooks/useUserInfoActions/actions/useCallAction.tsx
+++ b/apps/meteor/client/views/room/hooks/useUserInfoActions/actions/useCallAction.tsx
@@ -1,6 +1,6 @@
 import type { IUser } from '@rocket.chat/core-typings';
 import { isRoomFederated } from '@rocket.chat/core-typings';
-import { useTranslation, useUserRoom, useUserId, useUserSubscriptionByName } from '@rocket.chat/ui-contexts';
+import { useTranslation, useUserRoom, useUserId, useUserSubscriptionByName, useSetting, usePermission } from '@rocket.chat/ui-contexts';
 import { useMemo } from 'react';
 
 import { closeUserCard } from '../../../../../../app/ui/client/lib/userCard';
@@ -20,6 +20,9 @@ export const useCallAction = (user: Pick<IUser, '_id' | 'username'>): UserInfoAc
 	const isRinging = useVideoConfIsRinging();
 	const ownUserId = useUserId();
 
+	const enabledForDMs = useSetting('VideoConf_Enable_DMs');
+	const permittedToCallManagement = usePermission('call-management', room?._id);
+
 	const videoCallOption = useMemo(() => {
 		const action = async (): Promise<void> => {
 			if (isCalling || isRinging || !room) {
@@ -35,7 +38,10 @@ export const useCallAction = (user: Pick<IUser, '_id' | 'username'>): UserInfoAc
 			}
 		};
 
-		return room && !isRoomFederated(room) && user._id !== ownUserId
+		const shouldShowStartCall =
+			room && !isRoomFederated(room) && user._id !== ownUserId && enabledForDMs && permittedToCallManagement && !isCalling && !isRinging;
+
+		return shouldShowStartCall
 			? {
 					content: t('Start_call'),
 					icon: 'phone' as const,
@@ -43,7 +49,7 @@ export const useCallAction = (user: Pick<IUser, '_id' | 'username'>): UserInfoAc
 					type: 'communication' as UserInfoActionType,
 			  }
 			: undefined;
-	}, [t, room, dispatchPopup, dispatchWarning, isCalling, isRinging, ownUserId, user._id]);
+	}, [room, user._id, ownUserId, enabledForDMs, permittedToCallManagement, isCalling, isRinging, t, dispatchPopup, dispatchWarning]);
 
 	return videoCallOption;
 };