3.0.2 not loading in older versions of safari/ipad

[serviceman]

Description:

I am getting reports that the chat is not loading in older versions of safari on ipad. This is the ipad specs I received from the end user. Please keep in mind that these ipads are on a few years old and there are a lot of them still in use. Report is that it hangs at the 3 loading dots.

Ipad info: Version 9.3.5(13G36) , model MD531LL/A

Steps to reproduce:

1. Attempt to load chat on Ipad.
2. Hangs at 3 loading dots.

Expected behavior:

For rocket chat to load.

Actual behavior:

rocket chat hangs at 3 loading dots.

Server Setup Information:

• Version of Rocket.Chat Server: 3.0.2
• Operating System: Centos
• Deployment Method: Tar
• Number of Running Instances: 6
• DB Replicaset Oplog: yes
• NodeJS Version: v12.14.0
• MongoDB Version: 4.0.16

Client Setup Information

• Desktop App or Browser Version: Browser
• Operating System: Ipad

Additional context

Relevant logs:

[ggazzo]

hey @serviceman, do you know the safari version they are using? please check again if you are not running 3.0.1, because we released a fix for old browsers in 3.0.2

[serviceman]

I have confirmed that I am running version 3.0.2. I do not know the exact version of safari. I am assuming it is whatever version of safari that is supported by the ipad mentioned above. I am however getting this error in chrome and sometimes the fails to load as a result. I wonder if it is related.

TypeError: Cannot read property 'uid' of undefined
at cb1059d25c0cbf8d4a9df85876ce23b4452bce92.js?meteor_js_resource=true:971
at t._compute (cb1059d25c0cbf8d4a9df85876ce23b4452bce92.js?meteor_js_resource=true:679)
at t._recompute (cb1059d25c0cbf8d4a9df85876ce23b4452bce92.js?meteor_js_resource=true:679)
at Object.o._runFlush (cb1059d25c0cbf8d4a9df85876ce23b4452bce92.js?meteor_js_resource=true:679)
at a (cb1059d25c0cbf8d4a9df85876ce23b4452bce92.js?meteor_js_resource=true:1)

This error also appears on open.rocket.chat

[gabriellsh]

I think that log was fixed by #16704 and is probably not related.

We still need the browser versions so we can reproduce this. Could you arrange that? thanks!

[serviceman]

My instance of rocket chat is used by the general public, so this is not easy information to get from these users, most are non techie people. I did manage to get two users to report and both stated they used Safari OS 9.3.5

[serviceman]

I think that log was fixed by #16704 and is probably not related.

We still need the browser versions so we can reproduce this. Could you arrange that? thanks!

When will that be included in a release so I can test it?

[github-actions]

This issue has been marked as stale because there has been no further activity in the last 10 days. If the issue remains stale for the next 4 days (a total of two weeks with no activity), then it will be assumed that the question has been resolved and the issue will be automatically closed.