activation a Starter license fails with "Period validation failed"

[individual-it]

Description:

Starter License does not have correct period and cannot be used

Steps to reproduce:

1. Use an existing server with 20 seats and 1 App
2. On https://cloud.rocket.chat/ delete all subscriptions
3. restart server
4. register server
5. verify the registration
6. check the logs

Expected behavior:

No error message should be shown, enterprise functionalities (like matrix federation) should work

Actual behavior:

1. Error in the logs
2. when trying to use matrix federation, the server completely stops working
3. In the workspace admin console the subscription is shown as "community"
   

Server Setup Information:

• Version of Rocket.Chat Server: 6.12.0
• License Type: Should be Starter
• Number of Users: 20
• Operating System: Ubuntu
• Deployment Method: docker
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled
• NodeJS Version: 14.21.3 - x64
• MongoDB Version: 5.0.28

Client Setup Information

• Desktop App or Browser Version: both
• Operating System: Ubuntu

Additional context

I'm trying to get matrix federation working with the Starter license, on an existing server but fail to get a valid license.
Ether there is a bug or I misunderstand the Starter license

adding REG_TOKEN env. variable did not change anything

Relevant logs:

rocketchat-1  | {"level":50,"time":"2024-09-09T08:40:33.425Z","pid":7,"hostname":"fd4793b8a95f","name":"System","msg":"Server has been unregistered from cloud"}
rocketchat-1  | {"level":50,"time":"2024-09-09T08:41:34.953Z","pid":7,"hostname":"fd4793b8a95f","name":"License","msg":"Period validation failed","period":{"validUntil":"0001-01-01T00:00:00Z","invalidBehavior":"invalidate_license"}}

[reetp]

Likely a duplicate of

#33222

[reetp]

Leaving this open for now - this is under investigation.

[individual-it]

I also tried to go back to 6.11.0 but without luck

[scuciatto]

@individual-it : can you please try syncing again? We had an issue earlier today but it is now fixed

[individual-it]

@scuciatto it seems to work now, thank you. The subscription is shown correctly now, next I will see if I can get federation with Matrix going

But FYI: this morning (nepali time) I could not login to the server and had to restart it first.
The logs showed this:

rocketchat-1  | {"level":50,"time":"2024-09-09T12:00:20.258Z","pid":7,"hostname":"fd4793b8a95f","name":"System","msg":"Failed to communicate with Rocket.Chat Cloud","url":"https://releases.rocket.chat/v2/server/supportedVersions","err":{"type":"AbortError","message":"The user aborted a request.","stack":"AbortError: The user aborted a request.\n    at abort (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/node_modules/node-fetch/lib/index.js:1401:16)\n    at AbortSignal.abortAndFinalize (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/node_modules/node-fetch/lib/index.js:1416:4)\n    at AbortSignal.dispatchEvent (/app/bundle/programs/server/npm/node_modules/event-target-shim/dist/event-target-shim.js:818:35)\n    at abortSignal (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:52:12)\n    at AbortController.abort (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:91:9)\n    at Timeout.<anonymous> (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/dist/index.js:37:51)\n    at listOnTimeout (internal/timers.js:557:17)\n    at processTimers (internal/timers.js:500:7)\n => awaited here:\n    at Function.Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:56:12)\n    at app/cloud/server/functions/supportedVersionsToken/supportedVersionsToken.ts:46:17\n    at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40","name":"AbortError"}}
rocketchat-1  | {"level":40,"time":"2024-09-09T15:32:33.236Z","pid":7,"hostname":"fd4793b8a95f","name":"DeprecationWarning","section":"API","msg":"The parameter \"query\" in the endpoint \"/api/v1/settings.public\" is deprecated and will be removed on version 7.0.0"}
rocketchat-1  | {"level":40,"time":"2024-09-09T17:22:27.425Z","pid":7,"hostname":"fd4793b8a95f","name":"DeprecationWarning","section":"API","msg":"The parameter \"query\" in the endpoint \"/api/v1/settings.public\" is deprecated and will be removed on version 7.0.0"}
rocketchat-1  | {"level":50,"time":"2024-09-10T00:00:20.204Z","pid":7,"hostname":"fd4793b8a95f","name":"System","msg":"Failed to communicate with Rocket.Chat Cloud","url":"https://releases.rocket.chat/v2/server/supportedVersions","err":{"type":"AbortError","message":"The user aborted a request.","stack":"AbortError: The user aborted a request.\n    at abort (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/node_modules/node-fetch/lib/index.js:1401:16)\n    at AbortSignal.abortAndFinalize (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/node_modules/node-fetch/lib/index.js:1416:4)\n    at AbortSignal.dispatchEvent (/app/bundle/programs/server/npm/node_modules/event-target-shim/dist/event-target-shim.js:818:35)\n    at abortSignal (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:52:12)\n    at AbortController.abort (/app/bundle/programs/server/npm/node_modules/abort-controller/dist/abort-controller.js:91:9)\n    at Timeout.<anonymous> (/app/bundle/programs/server/npm/node_modules/@rocket.chat/server-fetch/dist/index.js:37:51)\n    at listOnTimeout (internal/timers.js:557:17)\n    at processTimers (internal/timers.js:500:7)\n => awaited here:\n    at Function.Promise.await (/app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:56:12)\n    at app/cloud/server/functions/supportedVersionsToken/supportedVersionsToken.ts:46:17\n    at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40","name":"AbortError"}}

"Failed to communicate with Rocket.Chat Cloud" does that mean that if our server cannot reach yours, it will stop working?

[individual-it]

cannot get the matrix federation to work. Maybe I still have a license issue
Setting the log-level to 2 - Errors, Information and Debug I see this:

rocketchat-1  | {"level":30,"time":"2024-09-10T07:43:27.492Z","pid":9,"hostname":"518a81af2ee7","name":"License","msg":"New Enterprise License"}
rocketchat-1  | {"level":20,"time":"2024-09-10T07:43:27.495Z","pid":9,"hostname":"518a81af2ee7","name":"License","msg":"license","decrypted":{"version":"3.0","information":{"id":"66deb4be9470ef992d39736a","autoRenew":true,"createdAt":"2024-09-10T07:30:42.270845642Z","visualExpiration":null,"notifyAdminsAt":null,"notifyUsersAt":null,"trial":false,"cancellable":true,"offline":false,"grantedBy":{},"grantedTo":{},"tags":[{"name":"Starter","color":"#F3BE08"}]},"validation":{"serverUrls":[{"value":"chat.jankari.tech:8443","type":"url"}],"cloudWorkspaceId":"66deb4bb71974379ff4c3056","serverUniqueId":"ng5Nm9vAtqjXR6fGq","validPeriods":[{"validUntil":"2024-09-30T07:30:42.270839193Z","invalidBehavior":"invalidate_license"}],"legalTextAgreement":{"type":"required","acceptedVia":"cloud"},"statisticsReport":{"required":true,"allowedStaleInDays":2}},"grantedModules":[{"module":"canned-responses"},{"module":"ldap-enterprise"},{"module":"livechat-enterprise"},{"module":"voip-enterprise"},{"module":"omnichannel-mobile-enterprise"},{"module":"engagement-dashboard"},{"module":"push-privacy"},{"module":"teams-mention"},{"module":"saml-enterprise"},{"module":"oauth-enterprise"},{"module":"federation"},{"module":"videoconference-enterprise"},{"module":"message-read-receipt"},{"module":"outlook-calendar"}],"limits":{"activeUsers":[{"max":25,"behavior":"start_fair_policy"},{"max":26,"behavior":"prevent_action"}],"guestUsers":[{"max":0,"behavior":"start_fair_policy"},{"max":0,"behavior":"prevent_action"}],"roomsPerGuest":[{"max":0,"behavior":"start_fair_policy"},{"max":0,"behavior":"prevent_action"}],"monthlyActiveContacts":[{"max":100,"behavior":"start_fair_policy"},{"max":101,"behavior":"prevent_action"}]},"cloudMeta":{}}}
rocketchat-1  | {"level":30,"time":"2024-09-10T07:43:27.499Z","pid":9,"hostname":"518a81af2ee7","name":"License","msg":"Limit validation failed","kind":"roomsPerGuest","limit":{"max":0,"behavior":"start_fair_policy"}}
rocketchat-1  | {"level":30,"time":"2024-09-10T07:43:27.528Z","pid":9,"hostname":"518a81af2ee7","name":"License","msg":"Limit validation failed","kind":"guestUsers","limit":{"max":0,"behavior":"start_fair_policy"}}

Specially the least two messages make me think that there is still something strange going on.
We don't have a single guestUser in our system. At least if I filter by guest in the Users list, I get No Users found.

[reetp]

cannot get the matrix federation to work. Maybe I still have a license issue

This is probably unrelated.

Please don't merge different issues.

Your Matrix bug is here?

#33240

This bug should be closed.

[individual-it]

Yes I think this is solved, thank you