diff --git a/apps/meteor/server/models/raw/LivechatInquiry.ts b/apps/meteor/server/models/raw/LivechatInquiry.ts
index 3178d217be4f..52aedd0585f8 100644
--- a/apps/meteor/server/models/raw/LivechatInquiry.ts
+++ b/apps/meteor/server/models/raw/LivechatInquiry.ts
@@ -154,10 +154,7 @@ export class LivechatInquiryRaw extends BaseRaw<ILivechatInquiryRecord> implemen
 						},
 					},
 					{
-						locked: false,
-					},
-					{
-						locked: { $exists: false },
+						locked: { $ne: true },
 					},
 				],
 			},
@@ -189,7 +186,7 @@ export class LivechatInquiryRaw extends BaseRaw<ILivechatInquiryRecord> implemen
 
 	async unlockAll(): Promise<UpdateResult | Document> {
 		return this.updateMany(
-			{ $or: [{ lockedAt: { $exists: true } }, { locked: { $exists: true } }] },
+			{ locked: { $exists: true } },
 			{ $unset: { locked: 1, lockedAt: 1 }, $set: { status: LivechatInquiryStatus.QUEUED, queuedAt: new Date() } },
 		);
 	}