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Slicing issue with Cura 5.6.0 #17538

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ferorga opened this issue Dec 6, 2023 · 6 comments
Closed

Slicing issue with Cura 5.6.0 #17538

ferorga opened this issue Dec 6, 2023 · 6 comments
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Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. Type: Bug The code does not produce the intended behavior.

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@ferorga
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ferorga commented Dec 6, 2023

Cura Version

5.6.0

Operating System

Windows 11

Printer

Kingroon KP3S Pro

Name abnormal settings

I've changed many. It does slice with default profiles

Describe model location

No response

Describe your model

It is just a box created from fusion360 parametric model. It does slice with Cura 5.3.1

Add your .zip here ⬇️

KK_skadis_measure_tape_CRASH.zip
@ferorga ferorga added Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Dec 6, 2023
@GregValiant GregValiant added Status: Needs Info Needs more information before action can be taken. Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. and removed Status: Triage This ticket requires input from someone of the Cura team labels Dec 6, 2023
@GregValiant
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Thanks for the report.
I didn't have any trouble slicing this on my Win10 PC.
This another report involving slicing problems on Windows 11. It would be helpful if you could provide more information about the computer that is having the problem. In particular the processor and graphics card info. They are available at "Start/ Settings / System / About...".

I'll mark this as a duplicate and the Cura team will take a look.

@5axes 5axes mentioned this issue Dec 6, 2023
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@5axes
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5axes commented Dec 6, 2023

yes no issue on Win 10 ...
image
Using Cura on Win 11 seems to generate quite a few problems

@ferorga
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ferorga commented Dec 6, 2023

I attach here the PLA profile which is giving me issues and my Windows System details:
pla_profile_crash.zip

Device name Spaceship
Processor AMD Ryzen 7 3700X 8-Core Processor 4.20 GHz
Installed RAM 32.0 GB
Graphics NVIDIA GeForce RTX 2070

Edition Windows 11 Pro
Version 22H2

@github-actions github-actions bot removed the Status: Needs Info Needs more information before action can be taken. label Dec 6, 2023
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@MariMakes
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Hi @ferorga,

Sorry, it took us a while to get back to you 😞

I'm on Windows 11 and I took a look at it in Cura 5.6 and I've been able to slice it, so I don't believe that it's a windows 11 issue but something else related to your set-up 🤔

image

I'll bring it up to the team to see what they can do to improve it.
Fingers crossed 🤞

@5axes 5axes mentioned this issue Jan 21, 2024
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@Sasch600xt
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Sasch600xt commented Feb 1, 2024 •
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Same issue I ran into today. Also support was set to "tree". After I changed it to "normal" I could slice like normal.
So maybe an issue with tree support?
Cura 5.6.0 / Windows 11

@HellAholic
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We made some improvements to prevent slicing fails in Cura 5.7.0 available to download now. I was able to slice your model successfully in 5.7.0. Could you test if that's the case for you as well? Feel free to reopen the issue if it is not resolved.
You can download it here: https://github.com/Ultimaker/Cura/releases/tag/5.7.0

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Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. Type: Bug The code does not produce the intended behavior.
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@ferorga @5axes @Sasch600xt @HellAholic @MariMakes @GregValiant