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Program crash - problem with Tree Support #17670

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rstoki opened this issue Dec 16, 2023 · 3 comments
Closed

Program crash - problem with Tree Support #17670

rstoki opened this issue Dec 16, 2023 · 3 comments
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Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.

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@rstoki
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rstoki commented Dec 16, 2023

Cura Version

5.6.0

Operating System

Windows 10

Printer

Creality Ender-3 S1 Pro

Name abnormal settings

Generate Support: True; Support Structure: Tree

Describe model location

The model is in the default location (in the center -- after Drag'n'Drop of STL file). The model is rotated 90 deg. counter-clockwise around green axis

Describe your model

Just a simple hook for cables created in Blender. It contains small (2.5mm) holes (cubical)

Add your .zip here ⬇️

Cura 5.6 BUG-report.zip

How to reproduce:

  • open Cura
  • Drag-and-Drop the attached STL file
  • rotate the model 90 deg. counter-clockwise (around green axis)
  • turn "Generate Support": ON
  • select "Support Structure: Tree
  • Cura 'crashes' (probably an unhandled exception)

If the model is sliced without Supports => it works
If the model is sliced with Supports, and the Support Structure is set to "Normal", it works.
If the model is sliced without rotation => it works.

So the problem is probably with the Tree support structures, and maybe the combination of small holes.

@rstoki rstoki added Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Dec 16, 2023
@5axes
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5axes commented Dec 16, 2023

An other Tree Support and Part position issue : #16440 (comment)

image

@Vandresc
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👋 Quick update on our side.
Your issue seems to have been resolved with this fix from our wonderful community member ThomasRahm!
(Ultimaker/CuraEngine#2002)

I'll close this issue since it's resolved, a fix should be available with the upcoming release.

Thanks again, and please let us know if you run into any other issues 💪

@HellAholic
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We made some improvements to prevent slicing fails in Cura 5.7.0 available to download now. I was able to slice your model successfully in 5.7.0. Could you test if that's the case for you as well?
You can download it here: https://github.com/Ultimaker/Cura/releases/tag/5.7.0

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Labels
Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.
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