Product Gallery

[5874]

Is there a timeframe for when the product gallery may be fixed? Currently the thumbnails are unresponsive when clicking.

Happy to look at fixing this ourselves through our plugin if possible but don't want to spend time on something that will be fixed in the next release.

Thank you! :)

[karen-white]

Hi @5874 ,
This seems to be working on our end with the latest release. Could you share which page you're seeing this on? Thanks!

[5874]

Hey @karen-white

If you go to any single product page, the image gallery is unresponsive. Thumbnails do not react when clicked on. I would expect them to change the main image. Additionally, the thumbnails do not scroll to reveal further images outside of the container (ie, if there's more than 4 extra images, the user can't see them).

Check out our demo site here:

http://bigcommerce58.wpengine.com/products/5874-suitcase/

u/n: demo
p/w: bigcommerce58

Try clicking on any of the suitcase thumbs.

(Chrome 67)

[5874]

Hey @karen-white. Just checking you got this and could see the issue? :)

[karen-white]

Hi @5874 ,
Thanks for the link! I'd love to get a little more info on the device you're seeing this on--the images do change for me when clicked. Here's a quick screengrab, just to make sure we're on the same page:

https://soapbox.wistia.com/videos/MBgqOGfsgw

I tried on mobile as well (iphone 6) and the images change when clicked. Are you seeing something else on your end?

[5874]

Hi @karen-white. Mac, Chrome 67.

None of the installs we have work. This is something I was lead to believe you guys were aware of (by Nate i think??) so I'm a little confused why it is being questioned now. If you can't see it I will send across a screencast tomorrow (yours was not available)

:)

[karen-white]

Hi @5874 , Sorry for any confusion! I updated the video link, but let me know if it's still not working.

I know that the issue with only displaying 4 thumbnail images is on our radar, but I want to make sure we understand the issue with thumbnails not changing the main image when clicked. I'll follow up with Nate and the rest of the team to make sure we're on the same page.

[5874]

Hey @karen-white. Thanks for the vid. That is bizarre.

Check out what's happening for me. I've highlighted clicks.

https://5874.wistia.com/medias/qdvh1ue14t

[karen-white]

That's really odd @5874 . Could you take me through the troubleshooting steps that you've taken (clearing cache, trying on different machines/browsers) to help narrow down the issue?

[5874]

Hi @karen-white. All troubleshooting steps have been completed prior to submitting the issue.

This issue not appear to happen on everyone's machine. However, it is almost a guarantee that it will happen on the machine the client is viewing their live site (sods law and all that ;) )

[5874]

To make the thumbnails scroll correctly (and show all thumbnails if there are more than 4) the !important needs to be removed on the transform property on .swiper-container[data-js=bc-gallery-thumbs] .swiper-wrapper

[5874]

Implementing the above seems to partially fix the clicking error I was having. It is, however, still buggy and the thumbs do not always scroll in the direction you would expect them to post click.

[karen-white]

@5874 Following up on a few older issues. We've verified that this works on our end...are you still seeing the problem?

[amckemie]

We've been unable to reproduce this, so will be closing the issue. Happy to reopen if this comes up again!