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Not getting High/low alarm notification on phone or watch (alarm itself works, just no notification) #578

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3djc opened this issue Sep 2, 2023 · 3 comments

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@3djc
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3djc commented Sep 2, 2023

My setup:

  • Libre 2 sensors (sensor was started using the standalone Freestyle 2 reader)
  • No Libre app on phone
  • iPhone XR and Watch 8, all latest versions

What works

  • everything works fine on phone
  • glucose level display on watch using calendar
    image
  • when phone looses contact with sensor, an alert notification is sent to watch, and this alert works fine (watch vibrate and all)

What does not

  • when either low or high limits are crossed, the phone vibrate (or rings depending on settings)
    - BUT i receive no notification on watch

App is setup like this
image

image

@3djc
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3djc commented Sep 4, 2023

Is there a way to access the logs ? Unfortunately, I don't have a Mac, but looking at the code, I wonder if isSnooze is not wrong for me likely because I did something wrong somewhere

@jkyyhkynen
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I have the same issue. Notification mirror from Glucose Direct is enabled, but not single notification has worked on the watch. On phone all notifications work.

@3djc
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3djc commented Sep 8, 2023

I have the same issue. Notification mirror from Glucose Direct is enabled, but not single notification has worked on the watch. On phone all notifications work.

Do they ? Because I noticed I get the audio alarm on phone, but actually no notification. So to me, the issue is not that notification aren't sent to watch, they are not happening on phone either (but alarm do)

@3djc 3djc changed the title Not getting High/low alarm notification on watch. Not getting High/low alarm notification on phone or watch (alarm itself works, just no notification) Sep 8, 2023
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