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Update error messages to redirect users from the MET-Help desk to METplus Discussions. #2054

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georgemccabe opened this issue Feb 16, 2022 · 2 comments · Fixed by #2064
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component: code cleanup Code cleanup and maintenance issue MET: Library Code reporting: DTC NCAR Base NCAR Base DTC Project reporting: DTC NOAA BASE NOAA Office of Atmospheric Research DTC Project requestor: METplus Team METplus Development Team required: FOR OFFICIAL RELEASE Required to be completed in the official release for the assigned milestone type: enhancement Improve something that it is currently doing
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@georgemccabe
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georgemccabe commented Feb 16, 2022

I received the following error from MET:

ERROR : MetGrib2DataFile::data_plane() -> PDS template number (6) is not supported. Please email [email protected].

Describe the Enhancement

We should update any error messages that mention [email protected] and replace it with a link to the METplus GitHub Discussions page: https://github.com/dtcenter/METplus/discussions

Time Estimate

Estimate the amount of work required here.
Issues should represent approximately 1 to 3 days of work.

Sub-Issues

Consider breaking the enhancement down into sub-issues.

  • Add a checkbox for each sub-issue here.

Relevant Deadlines

List relevant project deadlines here or state NONE.

Funding Source

2792541

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  • Select engineer(s) or no engineer required
  • Select scientist(s) or no scientist required

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  • Select Repository and/or Organization level Project(s) or add alert: NEED PROJECT ASSIGNMENT label
  • Select Milestone as the next official version or Future Versions

Define Related Issue(s)

Consider the impact to the other METplus components.

Enhancement Checklist

See the METplus Workflow for details.

  • Complete the issue definition above, including the Time Estimate and Funding Source.
  • Fork this repository or create a branch of develop.
    Branch name: feature_<Issue Number>_<Description>
  • Complete the development and test your changes.
  • Add/update log messages for easier debugging.
  • Add/update unit tests.
  • Add/update documentation.
  • Push local changes to GitHub.
  • Submit a pull request to merge into develop.
    Pull request: feature <Issue Number> <Description>
  • Define the pull request metadata, as permissions allow.
    Select: Reviewer(s) and Linked issues
    Select: Repository level development cycle Project for the next official release
    Select: Milestone as the next official version
  • Iterate until the reviewer(s) accept and merge your changes.
  • Delete your fork or branch.
  • Close this issue.
@georgemccabe georgemccabe added type: enhancement Improve something that it is currently doing alert: NEED MORE DEFINITION Not yet actionable, additional definition required alert: NEED ACCOUNT KEY Need to assign an account key to this issue alert: NEED CYCLE ASSIGNMENT Need to assign to a release development cycle MET: Library Code labels Feb 16, 2022
@JohnHalleyGotway JohnHalleyGotway added component: code cleanup Code cleanup and maintenance issue priority: high required: FOR OFFICIAL RELEASE Required to be completed in the official release for the assigned milestone requestor: METplus Team METplus Development Team and removed alert: NEED MORE DEFINITION Not yet actionable, additional definition required labels Feb 17, 2022
@JohnHalleyGotway JohnHalleyGotway added this to the MET 10.1.0 milestone Feb 17, 2022
@JohnHalleyGotway JohnHalleyGotway removed the alert: NEED CYCLE ASSIGNMENT Need to assign to a release development cycle label Feb 17, 2022
@TaraJensen TaraJensen added reporting: DTC NCAR Base NCAR Base DTC Project reporting: DTC NOAA BASE NOAA Office of Atmospheric Research DTC Project and removed alert: NEED ACCOUNT KEY Need to assign an account key to this issue labels Feb 17, 2022
@davidalbo
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davidalbo commented Feb 22, 2022

In this file:
https://github.com/dtcenter/MET/blob/develop/met/docs/Users_Guide/appendixA.rst

does it make sense to refer to the METplus discussion page in the troubleshooting instructions here?

After doing that, please try recompiling MET. If it fails,                                                                                                            
please send [email protected] the following log files.                                                                                                                
"make_install.log" as well as "config.log".

@JohnHalleyGotway
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@davidalbo, yep, that's exactly right, refer them to discussions. Please see this section for a similar example.

@davidalbo davidalbo linked a pull request Feb 22, 2022 that will close this issue
14 tasks
@JohnHalleyGotway JohnHalleyGotway changed the title Update error message to remove old MET Help email address and include a link to the METplus Discussions page Update error messages to redirect users from the MET-Help desk to METplus Discussions. Mar 2, 2022
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Labels
component: code cleanup Code cleanup and maintenance issue MET: Library Code reporting: DTC NCAR Base NCAR Base DTC Project reporting: DTC NOAA BASE NOAA Office of Atmospheric Research DTC Project requestor: METplus Team METplus Development Team required: FOR OFFICIAL RELEASE Required to be completed in the official release for the assigned milestone type: enhancement Improve something that it is currently doing
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