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Black video tile & no audio from participant #841

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dbkr opened this issue Jan 12, 2023 · 2 comments
Open

Black video tile & no audio from participant #841

dbkr opened this issue Jan 12, 2023 · 2 comments
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O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs, vulnerabilities, or other reported problems

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@dbkr
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dbkr commented Jan 12, 2023

Steps to reproduce

Unknown

Outcome

What did you expect?

Sound & vision

What happened instead?

For one person, their video tile is black and no audio comes though (green border does not light up). They do not appear as muted. If they toggle their mute state on & off, their video / audio comes back.

Seen on a build after the 0.3.3 release.

Possibly video / audio being muted but mute state not being signalled?

Operating system

No response

Browser information

No response

URL for webapp

No response

Will you send logs?

Yes
@dbkr dbkr added the T-Defect Something isn't working: bugs, crashes, hangs, vulnerabilities, or other reported problems label Jan 12, 2023
@SimonBrandner
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Possibly related to matrix-org/matrix-js-sdk#3028

@dbkr
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dbkr commented Jan 12, 2023

Rageshake logs confirm that the renegotiation for this did happen, although it only looks to have updated the video mute status and I lost both audio and video.

@dbkr dbkr added S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Occasional Affects or can be seen by some users regularly or most users rarely labels Jan 13, 2023
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Labels
O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect Something isn't working: bugs, crashes, hangs, vulnerabilities, or other reported problems
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@dbkr @SimonBrandner