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Create ticketing system apps (CASES) #22

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frikky opened this issue Oct 10, 2020 · 0 comments
Open
10 of 37 tasks

Create ticketing system apps (CASES) #22

frikky opened this issue Oct 10, 2020 · 0 comments
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Ticketing

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@frikky
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frikky commented Oct 10, 2020 •
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Using the App creator, OpenAPI or Python directly, create integrations with the ticketing platforms below.

Minimal use-cases:

  • Open ticket
  • Update ticket
  • Comment ticket (if not an update)
  • List Tickets
  • Merge ticket
  • Search for ticket(s)
  • Upload file(s)
  • Download file(s)

Optional if applicable:

  • Add artifact / Indicator like IP and domain (security specific)

Workflow example to add:

  • Syncronize tickets with another ticketing system (cases) every 5 minutes. When a new ticket comes, send a message to messaging app (communication)

Ticketing systems:

  • Github Notifications
  • MSSP (any you use / your own)
  • TheHive
  • ServiceNow
  • Jira
  • OTRS
  • AlientVault USM
  • Sumo Logic
  • IBM resilient
  • D3 Security
  • Swimlane
  • Zammad #265
  • Secureworks
  • HappyFox
  • RTIR
  • PagerDuty
  • Zoho
  • ConnectWise
  • Computer Associates Service Desk
  • SysAid #263
  • CoDesk
  • Atera #264
  • NinjaOne ticketing
  • Jamf
  • FreshService
  • TOPDesk
  • Pulseway
  • N-central
  • VIZOR
  • Caspio
  • OpsGenie
  • AssetSonar

CI/CD:

  • Gitlab
  • Sonarqube
  • Github actions
  • GCP
  • AWS
@frikky frikky added the hacktoberfest https://hacktoberfest.digitalocean.com/ label Oct 10, 2020
@frikky frikky changed the title Create ticketing system apps Create ticketing system apps (CASES) Feb 23, 2021
@frikky frikky mentioned this issue Feb 25, 2021
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@frikky frikky added Ticketing and removed hacktoberfest https://hacktoberfest.digitalocean.com/ labels Mar 1, 2021
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