diff --git a/app/services/payment_requests/create_service.rb b/app/services/payment_requests/create_service.rb
index e99ddeb75c67..03925aa4ef9c 100644
--- a/app/services/payment_requests/create_service.rb
+++ b/app/services/payment_requests/create_service.rb
@@ -67,7 +67,7 @@ def check_preconditions
     end
 
     def customer
-      @customer ||= organization.customers.find_by(external_id: params[:external_customer_id])
+      @customer ||= organization.customers.active.find_by(external_id: params[:external_customer_id])
     end
 
     def invoices