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New Session Replay not Starting after Redirect Back to App #9776

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3 tasks done
thinkocapo opened this issue Dec 7, 2023 · 2 comments
Closed
3 tasks done

New Session Replay not Starting after Redirect Back to App #9776

thinkocapo opened this issue Dec 7, 2023 · 2 comments
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Package: browser Issues related to the Sentry Browser SDK Type: Bug

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@thinkocapo
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Is there an existing issue for this?

How do you use Sentry?

Sentry Saas (sentry.io)

Which SDK are you using?

@sentry/browser

SDK Version

7.85.0

Framework Version

No Framework. It's all Pageloads, no Navigations, no SPA.

Link to Sentry event

https://vodacom.sentry.io/replays/0ef400f4c3794a6bb805d6e421864a81/?environment=production&project=4506177346076672&query=&referrer=%2Freplays%2F&statsPeriod=1h&t_main=trace&yAxis=count%28%29

SDK Setup

    window.Sentry && Sentry.onLoad(function () {
        Sentry.init({
            environment: "production",
            tracesSampleRate: 1.0,
            debug: "true",
            integrations: [new Sentry.BrowserTracing(), new Sentry.Replay()]
        });
    });

Steps to Reproduce

  1. User goes through the app
  2. User gets redirected to a Payment page that is not part of the app, therefore sentry sdk is not installed on this Payment page. But it loads in the same tab. No new tabs opened.
  3. User makes payment
  4. User is redirected back to the app, in the same tab, but to a new page in the app.
  5. No new session replay is started for the page post-redirection. The previous session replay stops at the final page before they navigate away to the payment screen via redirection.

User saying the Transaction for the post-redirection page is not being recorded either.

Expected Result

1 Continuous Session Replay for both pre-redirection and post-redirection

'OR'

2 Session Replays. 1 for pre-redirection and 1 for post-redirection

Actual Result

see link to the Replay and message me for the names of the transactions they're expecting to see as transactions and a Replay for

@getsantry getsantry bot moved this to Waiting for: Product Owner in GitHub Issues with 👀 Dec 7, 2023
@github-actions github-actions bot added the Package: browser Issues related to the Sentry Browser SDK label Dec 7, 2023
@mydea
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mydea commented Dec 7, 2023

Hey, thanks for writing in.
I guess this is the same issue as also described here: #9301 🤔

Is there by chance a public page where I can reproduce this? That would help a lot!

@AbhiPrasad
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Closing for clean-up. Please open a new issue if this still applies. Thanks!

@AbhiPrasad AbhiPrasad closed this as not planned Won't fix, can't repro, duplicate, stale Nov 1, 2024
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Labels
Package: browser Issues related to the Sentry Browser SDK Type: Bug
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3 participants