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TEMPLATE.XML
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TEMPLATE.XML
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<?xml version="1.0" encoding="utf-8" ?>
<!-- This template create a low priority incident with IT Engineering Group -->
<configuration>
<Function>CreateEntry</Function>
<Form>HPD:IncidentInterface_Create</Form>
<Fields>
<!-- Action -->
<Field id="1000000076" type="string">CREATE</Field>
<!-- Status -->
<Field id="7" type="int">1</Field>
<!-- Summary Field, maps with CLI s|summary option -->
<Field id="1000000000" type="config">Summary</Field>
<!-- Notes Field, maps with CLI n|notes option -->
<Field id="1000000151" type="config">Notes</Field>
<!-- Reported_Source -->
<Field id="1000000215" type="int">1000</Field>
<!-- Urgency -->
<Field id="1000000162" type="int">4000</Field>
<!-- Impact -->
<Field id="1000000163" type="int">4000</Field>
<!-- First_Name -->
<Field id="1000000018" type="config">First_Name</Field>
<!-- Last_Name -->
<Field id="1000000019" type="config">Last_Name</Field>
<!-- Login_ID -->
<Field id="301921200" type="config">Login_ID</Field>
<!-- Customer: Company -->
<Field id="1000000082" type="string">MYCORP</Field>
<!-- Classification: Company -->
<Field id="1000000001" type="string">MYCORP</Field>
<!-- Classification: Incident Type -->
<Field id="1000000099" type="string">User Service Request</Field>
<!-- Assignment: Support Company -->
<Field id="1000000251" type="string">MYCORP</Field>
<!-- Assignment: Support Organization -->
<Field id="1000000014" type="string">Technology</Field>
<!-- Assignment: Assigned Group -->
<Field id="1000000217" type="string">Engineering</Field>
</Fields>
</configuration>