Ring motion sensor no longer working

[D661]

The problem

The binary sensor that indicates when motion (the one names something like binary_sensor.front_door_motion) is detected no longer works (it always has the value "Clear" regardless of whether or not motion is detected). This means automations that trigger on motion do not run.

What version of Home Assistant Core has the issue?

2023.12.4

What was the last working version of Home Assistant Core?

core-2023.11.3

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Ring

Link to integration documentation on our website

https://www.home-assistant.io/integrations/ring

Diagnostics information

config_entry-ring-0a4bc51286e2cc086128edaefd630709.json.txt

Example YAML snippet

No response

Anything in the logs that might be useful for us?

I don't see any reference to the Ring integration in the log.

Additional information

No response

[home-assistant]

Hey there @sdb9696, mind taking a look at this issue as it has been labeled with an integration (ring) you are listed as a code owner for? Thanks!

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[sdb9696]

This is a dupe of issue #88705 which is waiting on a couple of PRs to be reviewed in order to fix.

@home-assistant close

[sdb9696]

@home-assistant close

[D661]

That doesn't seem like the same behaviour. That issue is about not receiving dings after a motion alert. I have a Ring floodlight camera, not a doorbell - it doesn't have rings at all. The motion alerts themselves are not showing up. That's also a much older issue, whereas motion alerts were working for me up to and including core-2023.11.3.

[sdb9696]

I think in general the ring api is not concentrating on the query to get dings data as it favours the push solution. Also I don't think anything has changed between 2023.11 and 2023.12 to affect this. You could try installing the python-ring-doorbell library to a virtual environment and running ring-doorbell dings to see if that picks up your floodcam dings. It would help inform whether the ring api has stopped reporting these or not.

[D661]

That makes sense. I'm happy to wait for the PR to merge. I only have a couple automations that rely on this and they aren't essential.

Here's what I get from ring-doorbell dings:

$ ring-doorbell dings
---------------------------------
Ring CLI
(Pretty format coming soon, if you want json consistently from this command provide the --json flag)
[]

[sdb9696]

You could also try ring-doorbell listen in one terminal and check that is returning realtime alerts. When you see an alert you could run ring-doorbell dings in a different terminal to compare.

[D661]

ring-doorbell listen still isn't showing anything when I get an alert, but with it running, ring-doorbell dings in another terminal does return some info after an alert:

[
  {
    "id": 7322927808154611879,
    "id_str": "7322927808154611879",
    "state": "ringing",
    "protocol": "sip",
    "doorbot_id": 14856359,
    "doorbot_description": "Front door",
    "device_kind": "hp_cam_v1",
    "motion": false,
    "snapshot_url": "",
    "kind": "unverified_motion",
    "sip_server_ip": "44.232.227.18",
    "sip_server_port": 8557,
    "sip_server_tls": true,
    "sip_session_id": "r.ms.RVORieyu6sltfHxiiQUDYVH/a4otnH5I",
    "sip_from": "sip:[email protected]",
    "sip_to": "sip:r.ms.RVORieyu6sltfHxiiQUDYVH/[email protected]:15064;transport=tls",
    "audio_jitter_buffer_ms": 300,
    "video_jitter_buffer_ms": 300,
    "expires_in": 165,
    "optimization_level": 3,
    "now": 1705002010.45,
    "sip_token": "",
    "sip_ding_id": "7322927808154611879",
    "ding_encrypted": false,
    "requested_at": 1705002010450
  }
]