16.5.7

Release Date: 23-02-2024

🚀 Enhancements

• Added support for custom ticket states external labelling

16.5.6

Release Date: 15-02-2024

🐛 Bug Fixes

• Fixed an issue that was causing problems when launching Intercom on devices running iOS 13.

16.5.5

Release Date: 01-02-2024

🚀 Enhancements

• It is now possible to configure whether users are able to start a new conversation when they tap the 😔 reaction on an Article.
• The build number of your app is now submitted to Intercom along with the app version e.g. 2.1.0(30). This will allow customers to target specific builds of their app within Intercom, instead of just using the version number.

🐛 Bug Fixes

• Fixed a issue where poor network conditions could cause an app to hang and sometimes crash. This is showing up as an error with [IntercomSDK_IntercomNexusSocket sendWebSocketMessage:] in crash logs.
• The composer was spanning the full width of the screen on iPad. This is now fixed.
• Fixed an issue where dismissing Intercom on an iPad was causing the app to freeze.
• Fixes some NSSecureCoding warnings that were being displayed in Xcode's console.

16.5.4

Release Date: 24-01-2024

🐛 Bug Fixes

• Fixed an issue that was triggering high CPU usage in apps using Intercom. This also caused some apps to hang for a period of time.
  This happened when the user's network connection dropped. Reported as an issue in our Intercom Community and also showed up on the Energy section of Xcode's Organizer.

16.5.3

Release Date: 23-01-2024

🐛 Bug Fixes

• Fixed a crash caused by: Deadlock detected: calling this method on the main queue with outstanding async updates is not permitted and will deadlock.
• Fixed a crash with boolean attribute collectors.
• Fixed an issue with push notifications that was causing the same conversation to be opened twice.

16.5.2

Release Date: 19-01-2024

🐛 Bug Fixes

• Fixed a memory issue that was causing some crashes identified by the following symbols:
  • IntercomNexusSocket listenForWebSocketMessages
  • IntercomNexusSocket isConnected
• Fixed another memory issue swift_unknownObjectUnownedLoadStrong for the Messenger Homescreen.
• Fixed a crash caused by: Attempted to reload item identifier that does not exist in the snapshot.
• Fixed an issue with attribute collectors in a conversation that was leading to closed conversations being re-opened.

16.5.1

Release Date: 16-01-2024

This release contains some important bug fixes. We recommend that all customers update to this version.

🐛 Bug Fixes

• Fixed a memory issue that was causing a crash. This crash was identified by the symbol swift_unknownObjectUnownedTakeStrong.
• Fixed a couple of crashes that occurred when uploading image attachments to a conversation:
  • [NSURL URLByAppendingPathComponent:]
  • ITBImageFIleLoader getRotationAngleFromExistingProperties
• Fixed an issue that was preventing Fin from working as expected in some scenarios.
• Fixed an issue that was enabling users to start a conversation from the Messages space when they should not have been.
• Fixed an issue that was causing visiblity problems with the Powered by Intercom badge.

16.5.0

Release Date: 11-01-2024

🚀 Enhancements

• You can now choose how Fin shows up when a customer starts a conversation: decide whether to show bot expectations or match to teammates, when the conversation starts with Fin.

16.4.0

Release Date: 05-01-2024

🚀 Enhancements

• Camera Input - We've added the ability to use your device's camera to add photos and videos to a conversation.

16.3.2

Release Date: 20-12-2023

🐛 Bug Fixes

• Fixes a potential crash happening when a user opened certain post messages on iOS 17.