Unable to manage the Template Account

[visomar]

Hi everyone.
I've done a fresh install of 9.18 and when I try to configure the template account (accessing via admin_console->Publishers->Template account->actions->manage), the kmc throws the error "Invalid object id [0]". If I use the action KMC Users, and then login with the Template user, I can access without any problem. The thing is, when I login this way, I'm in a "Manager" account, and not in a "Publisher administrator" which is the one I want to use.

Log error:

2014-07-17 11:53:39 [0.000933] [10.178.169.77] [1267705630] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Invalid object id [0]' in /opt/kaltura/app/api_v3/services/UserRoleService.php:91
Stack trace:
#0 [internal function]: UserRoleService->getAction(0)
#1 /opt/kaltura/app/api_v3/lib/KalturaActionReflector.php(233): call_user_func_array(Array, Array)
#2 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(117): KalturaActionReflector->invoke(Array)
#3 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(230): KalturaDispatcher->dispatch('userrole', 'get', Array)
#4 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(102): KalturaFrontController->handleMultiRequest()
#5 /opt/kaltura/app/api_v3/web/index.php(20): KalturaFrontController->run()
#6 {main}

[visomar]

The application is trying to retrieve a userRole whose id is 0:
SELECT user_role.ID, user_role.STR_ID, user_role.NAME, user_role.DESCRIPTION, user_role.PARTNER_ID, user_role.STATUS, user_role.PERMISSION_NAMES, user_role.TAGS, user_role.CREATED_AT, user_role.UPDATED_AT, user_role.CUSTOM_DATA, user_role.SYSTEM_NAME FROMuser_roleWHERE user_role.ID='0' AND user_role.STATUS<>'3' AND user_role.PARTNER_ID IN ('0','99')
but in the table of the DB there isn't any user_role with an id=0.
Shouldn't it look for a "PARTNER_ADMIN_ROLE" in the table?

[visomar]

Jess, in case you read this,
I've found your post:
#102 (comment)
in reference of a user who had the same problem I'm experiencing. But I checked, and user 'kaltura' has all privileges:

mysql> SHOW GRANTS FOR 'kaltura';
+--------------------------------------------------------------------------------------------------------+
| Grants for kaltura@%                                                                                   |
+--------------------------------------------------------------------------------------------------------+
| GRANT USAGE ON *.* TO 'kaltura'@'%' IDENTIFIED BY PASSWORD 'XXXXXXXXXXXXXX' |
| GRANT SELECT, INSERT, UPDATE, DELETE, CREATE, DROP, ALTER ON `kaltura`.* TO 'kaltura'@'%'              |
| GRANT SELECT, INSERT, UPDATE ON `kaltura_sphinx_log`.* TO 'kaltura'@'%'                                |
+--------------------------------------------------------------------------------------------------------+

[krarey]

The Template KMC Account (Published ID 99), to my knowledge, cannot be used as a standard KMC publisher account. You will need to select 'Add New Publisher' within the Publishers tab of the admin console and fill in the required information to have a fully-fledged publisher initialized. In doing so, Kaltura will also generate a valid KMC Publisher Administrator user that you can use to log in from the KMC and manage your content.

If you're trying to set up your own template account to use as a baseline for additional new publishers, you can then change your customized publisher to type 'Template Template' in the Publisher -> Actions -> Configure screen of the admin console.

[visomar]

I actually don't want to use the template account as a publisher account, but as a template. I want to configure everything I can in that account before start creating my actual publisher accounts.

The way it lets me login (action->KMC Users->Template Partner->action->login) is also allowing me to configure things such as conversion profiles or players, so maybe you're right, and I don't "need" to login as a publisher administrator in that account. But until now, I was proceeding like this, and it didn't throw me any errors.

[jessp01]

Hello,

Yes, this is a valid operation that should work.
Will look into && thanks for the report.

[shaktidhar]

Getting same error here, using 9.18.0.5 ...
Any suggestions for a workaround for the time being?

[visomar]

You can do as I said in the first post. Instead of hitting "manage" in the action select of the publisher, you can go to "KMC Users". It should appear a window, and there you can press "Login" in the action column of the only user you should have (Template Partner). This way you can at least work with some features of the template.

[shaktidhar]

@visomar thanks. Yes. Logging in as a publisher works. Solves some of the immediate issues. Hope the rest is resolved as well in next update.

[jessp01]

We're hoping to release one soon.
Thanks,

May the source be with you,

Jess Portnoy

Watch the video recordings from Kaltura Connect 2014, and pre-register for 2015 - http://connect.kaltura.com/

On Sun, 27 Jul 2014, shaktidhar wrote:

Getting same error here, using 9.18.0.5 ...
Any suggestions for a workaround for the time being?

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