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Thank for you reporting an issue and helping improve Kaltura!
To get the fastest response time, and help the maintainers review and test your reported issues or suggestions, please ensure that your issue includes the following (please comment with more info if you have not included all this info in your original issue):
Is the issue you're experiencing consistent and across platforms? or does it only happens on certain conditions?
please provide as much details as possible.
Which Kaltura deployment you're using: Kaltura SaaS, or self-hosted?
If self hosted, are you using the RPM or deb install?
Packages installed.
When using RPM, paste the output for:
# rpm -qa \"kaltura*\"
For deb based systems:
# dpkg -l \"kaltura-*\"
If running a self hosted ENV - provide the MySQL server version used
If running a self hosted ENV - is this a single all in 1 server or a cluster?
If running a self hosted ENV, while making the problematic request, run:
Is there any method to show the player UI (seekbar with play buttons) ?
I have initiated a kaltura player
and would like to display the UI whenever there is a manual programmatic seek such as
could be followed by something like this to display the UI and show to the user the time and progress bar
But of course in the docs such method does not exists,
perhaps some other undocumented way of achieving the same effect?
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