API email notifications does not work

[syphax-bouazzouni]

All the notification email sent in the API does not work, including the one to reset the password.

Digging into the logs, we can see the following error message, Net::SMTPAuthenticationError - 530 5.5.1 Authentication Required, which indicates the configurations of the email client are not correct.

So we need to update the config file in /srv/ontoportal/ontologies_api/current/config/environments/appliance.rb, with the correction credentials to the mail server.

then restart, the services sudo oprestart

[gturrisi-lifewatch]

The credentials in the file /srv/ontoportal/ontologies_api/current/config/environments/appliance.rb are correct and they are the same set in /srv/ontoportal/virtual_appliance/appliance_config/bioportal_web_ui/config/bioportal_config_appliance.rb

You can try to use the Feedback form https://ecoportal.lifewatch.eu/feedback that works well and send correctly the email to the user. So I think the problem is not related to username, password or smtp parameters.

[syphax-bouazzouni]

Yes, I have noticed that. But I think it may be that the API domain https://data.ecoportal.lifewatch.eu/, is not accepted by the SMTP server? I'm not really aware of how the SMTP servers work, can you check that?

In the code it does work for us at Agroportal (but we don't use login authentication)

[syphax-bouazzouni]

A temporary solution would be to hide the reset password link, with a message indicating to send an email to support.
@gturrisi-lifewatch can you see if you can disable the authentication?

[gturrisi-lifewatch]

I cannot find the possibility to disable authentication in the Zoho account settings

[syphax-bouazzouni]

fixed in #11