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2.2.6 Newsletter subscription management generates blank page #19460

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MicheleAlice opened this issue Nov 29, 2018 · 3 comments
Closed

2.2.6 Newsletter subscription management generates blank page #19460

MicheleAlice opened this issue Nov 29, 2018 · 3 comments
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Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed

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@MicheleAlice
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MicheleAlice commented Nov 29, 2018

<! ---
Consult our guidelines before adding a new problem: https://github.com/magento/magento2/wiki/Issue-reporting-guidelines
Fields marked with * are mandatory. Please do not remove the model.
->

Preconditions (*)

<! ---
The magento version is 2.2.6
->
1.
2.

Steps to Reproduce (*)

<! ---
The bug, so defined by the theme support, is located at the link https://www.coccinella.bio/newsletter/manage/ this link is located in the client's account precisely in the "Change" button for the subscription of the Newsletter . If the user is not logged into the home page, the newsletter subscription block appears, by entering the email and clicking on send Magento creates the subscription, logs the user and sends the confirmation email, but if the user logs in and wants to modify the subscription the link generates a blank page with the first error of missing the waypoints.js file. (see screen shot) if you switch on the Luma theme the same thing happens without any error from Google Chrome. Actually the file is missing in the path.
->
1.
2.

Expected result (*)

<! --- I expect you to open a page where the user can change the subscription to the news letter. ->

  1. [Screenshots, registers or description]

Current result (*)

<! --- currently opens a completely white page ->

  1. [Screenshots, registers or description]

schermata 2018-11-29 alle 13 55 23

#13320

@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label Nov 29, 2018
@magento-engcom-team
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Hi @MicheleAlice. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

  • Summary of the issue
  • Information on your environment
  • Steps to reproduce
  • Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@MicheleAlice do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

  • yes
  • no

@ghost ghost self-assigned this Nov 29, 2018
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Hi @engcom-backlog-nazar. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

  • 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

  • 4. Verify that the issue is reproducible on 2.3-develop branch

    Details- Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

  • 5. Verify that the issue is reproducible on 2.2-develop branch.

    Details- Add the comment @magento-engcom-team give me 2.2-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

  • 6. Add label Issue: Confirmed once verification is complete.

  • 7. Make sure that automatic system confirms that report has been added to the backlog.

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ghost commented Nov 29, 2018

Hi @MicheleAlice
The GitHub issue tracker is intended for Magento Core technical issues only.
Please refer to the Community Forums or the Magento Stack Exchange site for advice or general discussion about this issue.

@ghost ghost closed this as completed Nov 29, 2018
This issue was closed.
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