page builder 2.2.3 and metapackage 1.7.2 (no preview) Patch requested

[dtavieres]

Preconditions and environment

• Magento version 2.4.5 RHEL 8 PHP 8.1 MYSQL8 Clean installation,
• Editing Home Page, page builder only shows html code no preview available

Steps to reproduce

Content > Pages > home page > edit

Expected result

show preview

Actual result

html code

Additional information

See error

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @dtavieres. Thank you for your report.
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Make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

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[m2-assistant]

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

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  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
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[dtavieres]

Issue: Clear Description
Reproduced on 2.4.5 Clean Installation
Issue: Confirmed

[engcom-Delta]

Hi @dtavieres ,
Thank you for the update , we tried to reproduce the issue on magento 2.4 develop and 2.4.5 instance , issue is not reproducible. we could see preview .
Here are the screenshots.

Magento 2.4.5 :

Magento 2.4 develop

Steps followed:

1. Install Page builder module successfully by following below doc
   https://github.com/magento/pagebuilder-docs/wiki/Installation-Guide
2. Content > Pages > Add New Page
3. Content > Pages > 'Edit' the new Page
4. Preview it
5. Observe the results and we could not find out such errors.

Please correct me if my steps are wrong to replicate the issue.

[dtavieres]

Good morning.
Instaling Magento 2.4.4 or 2.4.5 from scratch (clean installation) module-page-builder 2.2.3 produces a glitch.
. Something is pointing to the wrong place.
If you add a new page, page-builder is OK. but if you try to edit any of the magento default page, you have the error displayed in the screenshoot. In 2.4.4 downgrading to page-builder 2.2 as workaround fix the problem, but there is no way to downgrade to 2.2.2 in 2.4.5.

Thank you

[engcom-Delta]

Hi @dtavieres ,
Thank you for providing more details. We have verified on magento 2.4 develop and 2.4.4 instances for default pages we could see html code .

1. About us (Default page)

2.4 develop instance

2.4.4 develop instance

2. Home page (Default page)- We could not find html code in edit mode

3. Customer service (default page)

4. Privacy policy (Default page)

5. Enable Cookies (default page)

It is same across 2.4 develop, 2.4.4 instance and 2.4.5 instance , Hence issue has been confirming it.

Thanks

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-6479 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Delta. Thank you for verifying the issue.
Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[dtavieres]

Thank you. same problem with Magento 2.4.5 (1.7.2 & 2.2.3)

[engcom-Dash]

@magento give me 2.4-develop instance

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://646c72c1fa89429525abf23b4246f5fb.instances.magento-community.engineering
Admin access: https://646c72c1fa89429525abf23b4246f5fb.instances.magento-community.engineering/admin_b5a2
Login: 35a4148e
Password: c99cc1d2e6be

[engcom-Dash]

Hi @dtavieres ,

Thanks for your contribution!!!

We are checking the issue with 2.4-develop branch as well as 2.4.5 magento instance...We are confirming the issue...its still reproducible.
Steps:
1.Install magento instance
2.Go to Admin Panel
3.Go content
4.Click Homepage and Edit with Page Builder
5.Html code is Displaying
We are getting actual result as per your description...so we are confirming the issue in 2.4develop as well as 2.4.5 magento instances.

here we attached the screenshots for your knowledge:

Let us know if we missing anything!

Thanks!!!

[dtavieres]

Hello @engcom-Dash, Thank you. This is one of there problems, the other are sources.

[dtavieres]

Hi @engcom-Dash, Is there any new about this fix? Thank you in advance

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://646c72c1fa89429525abf23b4246f5fb.instances.magento-community.engineering
Admin access: https://646c72c1fa89429525abf23b4246f5fb.instances.magento-community.engineering/admin_af98
Login: b417b55a
Password: 24530a24d4aa

[engcom-Dash]

Hi @dtavieres ,

Thanks For your contribution!!!

We were checked the issue as per your last comments...We are getting some different results.
We checked 2.4-develop instance as well as 2.4.5 instance
Screenshots of 2.4-develop instance:

Screenshots of 2.4.5 instance:

We are getting different results with respective magento instance.

Let us know if we missing anything!!!

Thanks!!!

[dtavieres]

Hello @engcom-Dash,
Here you can see the errors (it's your instance) PageBuilder is broken.
Same outcome for every page.

ThanK YOU

[dtavieres]

HI again @engcom-Dash ,
Please. I'd appreciate if you can solve it as soon as possible.
Thank you in advance.

[dtavieres]

HI @engcom-Dash ,
This error shows same error in 2.4.5-p1
Thank you

[dtavieres]

Good morning @engcom-Dash
Any progress with this issue?
Thank you in advance.

[engcom-Dash]

Hi @dtavieres ,

We are Working with this issue will update you as soon as possible.

Thanks!!!

[dtavieres]

Thank you. @engcom-Dash

[engcom-Dash]

Hi @dtavieres ,

Thanks For your contribution with us...As we discussed earlier with chat...we are confirming the issue. Because we are getting actual results which means when we trying to open Edit with page builder its displaying the HTML code with all respective pages Along with in console its showing page-builder broken image.So we are confirming with 2.4-develop branch as well as 2.4.5 magento instance.

Let us know if we missing anything!!!

Thanks!!!

[dtavieres]

Hi @engcom-Dash . That's everything OK.

Thank you.

[dtavieres]

Hi @engcom-Dash, Is there any advance with this issue?
Thank you in advance

[dtavieres]

Hi @engcom-Dash, Is there any advance with this issue?
Thank you in advance

[dtavieres]

Hi @engcom-Dash, Is there any fix already available for this issue?
thank you

[dtavieres]

Hi @engcom-Dash , @engcom-Delta , @engcom-Echo ,
Is there any fix already available for this issue?
Thank you

[engcom-Hotel]

Hello @dtavieres,

I do not have any updates. I do not work on this task directly just can check and summarise public and internal information.
Priority for the issue was raised to P3. It is still Ready for Development in both backlogs - Community and Internal.
It means that the issue still waiting for the developer(s) from Community Contributors or Adobe teams who start progress and propose PR with a fix.

Thanks

[dtavieres]

Hello @engcom-Dash,
Is there any progress with this bug? Has been opened since Aug.
Thank you