Multi line text on typing area not converting to multi line on the bot message

[sanoorvishwa]

Hi There,
We have customized the typing area to have our own and attached it to Reactwebchat. We have multi line text input capability (using shift + enter). But this is not getting translated to multi line when posted to bot. It concatenates the text into one or two lines only based on the number of words available.
Do we have any way to achieve multi line text on bot?

Thanks,
Vishwa

[corinagum]

Hi @sanoorvishwa,
Multi-line text is a planned feature for Web Chat in our 4.4 release. You can track that issue over at: #124

If you need this implemented on your bot in the meantime, I recommend looking at Stack Overflow where the community can help you with "How to" questions. I found this questions which should help you get started: Preserve line breaks in textarea

Hope that helps!