[Screen readers-AskHR Virtual Assistant]: Screen readers(NVDA/JAWS) focus narrating twice for content in chat window present in the page, while navigating using down arrow key

[KattaBhargav]

PWD Impact:

Visually challenged users who rely on screen readers will be impacted as screen readers(NVDA/JAWS) focus narrating twice for content present in chat window in the page, while navigating using down arrow key

Test Environment:

OS: Windows 10 version 21H1 (OS Build 19043.1110)
Browser: New Edge Version 92.0.902.62 (Official build) (64-bit)/Chrome Version 92.0.4515.107 (Official Build) (64-bit)
URL: AskHR Virtual Assistant (azureedge.net)
Tools: NVDA 2021.1/JAWS 2021.2105.53 ILM

Repro Steps:

Step 1: Enable Screen readers (NVDA/JAWS) and Open the above URL in the Chrome/Edge Browser using valid credentials.
Step 2: 'AskHR Virtual Assistant' Home page gets opened.
Step 3: Now navigate through the page by using down arrow key to chat window and verify Screen Readers(NVDA/JAWS) behavior.

Actual Result:

Screen readers(NVDA/JAWS) focus narrating twice for content present in chat window in the page, while navigating using down arrow key.
Observation: Screen readers(NVDA/JAWS) are narrating as 'Bot said: Hi RamonABC,I am the AskHR Virtual Assistant. I’m in beta (which means I’m new and still learning). I can help you with a variety of topics from the menu below, or you can type in your own question. Currently I provide information relevant only to employees in Ireland. If I can’t help you I’ll make sure your question gets to an AskHR advisor who can. How can I help you today? Sent at September 27 at 7:11 PM…………………..'

Expected Result:

Screen readers(NVDA/JAWS) focus shouldn't narrate twice for content present in chat window in the page, while navigating using down arrow key.

MAS Reference:

MAS 1.3.2 – Meaningful Sequence

WCAG Reference:

https://www.w3.org/WAI/WCAG21/Understanding/meaningful-sequence.html

[KattaBhargav]

#A11yMAS;#A11ySev3;#HCL;#WCAG1.3.2;#Accessibility;#Win10-Edge(Chromium);#BotFrameworkWebChat-Aug21;#Linked:Bug7997959;#LinkedBug;

[KattaBhargav]

Bug copied from CSEO team Bug id:-BUG 7997959

[axelsrz]

assigning @compulim

[compulim]

Reopen to pend for verification.

[compulim]

This is done in PR #4323. Testers did not verify it on time, so we assume this is fixed properly.

[Kirank915]

Verified the issue and now the issue is fixed