Settings hung, then crashed on a mouse click, SysTray icon became unresponsive to any click

[catherdersoftware]

Microsoft PowerToys version

0.69.1

Installation method

PowerToys auto-update

Running as admin

Yes

Area(s) with issue?

Settings

Steps to reproduce

Cannot reproduce. I had gone into settings, turned off Quick Accent, and sent focus elsewhere. After a few minutes, I had second thoughts and went to the tray and left-clocked on the icon. No response. I tried right-click, no response. I then noticed that the settings window was open but in Not Responding. I took a dump from ProcExp, which is attached to this ticket (multi-part zip due to Github restrictions, swap the zip and 00n in the file name). The crash report is also attached.
PowerToysReport_2023-05-22-09-31-28.zip
PowerToys 20230522-0921.003.zip
PowerToys 20230522-0921.001.zip
PowerToys 20230522-0921.002.zip

✔️ Expected Behavior

A working Settings window.

❌ Actual Behavior

Settings window was non-responsive.

Other Software

No response

[stefansjfw]

was this one-time occurrence? or it happens from time to time? Could you update PowerToys to latest version and see if it happens there as well ? /needinfo

[stefansjfw]

PowerToys settings app and taskbar icon are 2 different processes, so both hanging in the same time is quite strange.

From the dump, I see that the taskbar process is hanging on WaitForSingleObject() waiting on Bug report tool to generate bug report, which makes sense because in v69.1 while generating bug report, taskbar icon was blocked. So I don't think this one is a bug. This is changed in newer versions of PowerToys - taskbar icon does not hang anymore while generating bug report.

PowerToys settings app crash is definitelly an issue. Unfortunatelly, dump is for PowerToys.exe process and not for PowerToys.Settings.exe, so can't get any info about that one.

[stefansjfw]

Could you try steps mentioned here #27126 (comment)

[microsoft-github-policy-service]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 5 days. It will be closed if no further activity occurs within 5 days of this comment.

[microsoft-github-policy-service]

This issue has been automatically marked as stale because it has been marked as requiring author feedback but has not had any activity for 5 days. It will be closed if no further activity occurs within 5 days of this comment.