tickets.py

#!/usr/bin/env python3
"""Summarize tickets by user"""

import argparse
import csv
from collections import defaultdict

import six


def tickets(tickets_file):
    """Summarize tickets by user"""
    items = defaultdict(list)

    with open(tickets_file, "rb") as infile:
        reader = csv.reader(infile)
        for row in reader:
            assignee = row[49]
            summary = row[32]
            request = row[50]
            date = row[19]
            work_details = "%s - %s - %s" % (request, date, summary)
            items[assignee].append(work_details)

    for key, values in list(items.items()):
        six.print_(key, "-", len(values), "request(s)")
        for item in values:
            six.print_(item)
        six.print_()


if __name__ == "__main__":
    PARSER = argparse.ArgumentParser(description="summarize a set of tickets")
    PARSER.add_argument("-f", "--file", help="tickets file", required=True)
    ARGS = vars(PARSER.parse_args())
    tickets(ARGS["file"])