NATS account not found

[pcsegal]

Hi, I tried to create a NATS account just like I create any other account, by adding something similar to this to the "accounts" section in the config:

"account_name": {
    "jetstream": enabled,
    "users": [ {"user": "username", "pass": "password"} ]
}

However, when connecting as the user with the correct password and creating streams, I keep getting the error nats: account not found. Does anyone know why one would get that error?

Note: In this same NATS installation, if I remember correctly, it may be the case that there was an account with the same name that was removed from the config a long time ago and its files were removed from disk. Could this be causing the current issue?

Server version is 2.10.17, and it''s configured as a cluster with 5 pods (deployed on Kubernetes).

[derekcollison]

Would need quite a bit more information about your system..

Server version
System topology

[pcsegal]

When I do nats account info, it appears normal, as an empty JetStream account:

Connection Information:

               Client ID: 224
               Client IP: 10.244.5.238
                     RTT: 455.124µs
       Headers Supported: true
         Maximum Payload: 1.0 MiB
       Connected Cluster:cluster_name_here
           Connected URL: nats://nats:4222
       Connected Address: 10.244.4.192:4222
     Connected Server ID: NCJ73LOMJLZU6VND5T6EY5RYZFVJWAJVYCDR6CZVCN4AGTCDMPGAHSVF
   Connected Server Name: nats-0

JetStream Account Information:

Account Usage:

    Storage: 0 B
     Memory: 0 B
    Streams: 0 B
  Consumers: 0 B

Account Limits:

   Tier: Default

      Configuration Requirements:

         Stream Requires Max Bytes Set: false
          Consumer Maximum Ack Pending: Unlimited

      Stream Resource Usage Limits:

                    Memory: 0 B of Unlimited
         Memory Per Stream: Unlimited
                   Storage: 0 B of Unlimited
        Storage Per Stream: Unlimited
                   Streams: 0 of Unlimited
                 Consumers: 0 of Unlimited

When I run stream ls, I get No Streams defined.
So it all looks like the JetStream is enabled and working. It's only when I try to create a stream that I get the "account not found" error.

[pcsegal]

Note that this only happens with this newly added account; the other ones work normally as they did before, and allow adding streams.

[derekcollison]

Is it possible the new account is not loaded on all the servers?

How do you resolve accounts for your system?

[pcsegal]

I suspect not because I use a config file, then all pods of the StatefulSet are restarted with a rolling restart. I currently only configure the accounts in the server config file.

[pcsegal]

After further investigation I found out that the problem was indeed related to a node that hadn't correctly picked up the configuration. Thank you, closing this.