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FAQ & Known Issues

ninthwalker edited this page May 2, 2018 · 13 revisions

NowShowing v2 Email providers that are known to work:

  • Gmail, Mail.com, Office 365, Outlook/Live, Yahoo, Zoho.com
  • InMotionHosting Hosting Account Email:
    ... Must use your SSL SMTP address (ie: server##.inmotionhosting.com)
  • NameCheap Hosting Account Email:
    ... Must use your CPANEL server name as your SSL SMTP address (ie: server##.web-hosting.com)
  • Other SSL/TLS SMTP Providers should work as well. Let us know if one does not.

Email providers that DO NOT work:

Non-SSL Providers currently are not supported

If Gmail is not working:

First make sure the below settings are correct:

Smtp server: smtp.gmail.com  
port: 587  
email username: [email protected]  

If it still isn't working you may need to also enable one of the following:

Enable less secure apps.
https://support.google.com/accounts/answer/6010255?hl=en

If using 2FA, create an app password.
https://support.google.com/accounts/answer/185833?hl=en

If new location, may need to allow access.
https://accounts.google.com/b/0/DisplayUnlockCaptcha

Docker for Windows

There is a known issue with restart policies in Docker for Windows.
Volumes will not correctly remap with an auto-restart policy. You must manually start or issue a 'Docker restart NowShowingv2' after a reboot.

HAMA Anime Agent

There is a known issue that reports will fail if you use the HAMA Anime agent.
We are looking into making this work at some point in the future.

I receive an error in the console about 'for each, nil' or 'undefined method'

This can happen if you have an empty Library in Plex. Please use the 'Libraries To Skip' to exclude that Library or delete it if not needed.

The nowshowing.log will be overwritten on each run of the report if it is 50Mb or greater.

If you are experiencing issues and enable verbose logging, please save this log separately before it gets overwritten.

TVDB/TMDB Errors:

If there is an issue with retrieving metadata from the TVDB or TMDB API's, the program will try 3x per episode/movie and then skip and continue on. The TVDB these days has specifically been having API issues, so if that is failing in the logs try again later.