FAQ & Known Issues

Email providers that are known to work:

Gmail.com
InMotionHosting Hosting Account Email

• Must use your SSL SMTP address (eg: server##.inmotionhosting.com)
  Mail.com
  NameCheap Hosting Account Email
• Must use your CPANEL server name as your SSL SMTP address (eg: server##.web-hosting.com) Zoho.com

Email providers that DO NOT work:

Office 365
Outlook.com

If Gmail is not working:

First make sure the below settings are correct:

Smtp server: smtp.gmail.com  
port: 587  
email username: [email protected]  

If it still isn't working you may need to also enable one of the following:

Enable less secure apps.
https://support.google.com/accounts/answer/6010255?hl=en

If using 2FA, create an app password.
https://support.google.com/accounts/answer/185833?hl=en

If new location, may need to allow access.
https://accounts.google.com/b/0/DisplayUnlockCaptcha

I receive an error in the console about 'for each, nil' or 'undefined method'

This can happen if you have an empty Library in Plex. Please delete any libraries that do not have any content.

The nowshowing.log will be overwritten on each run of the report if it is 50Mb or greater.

If you are experiencing issues and enable verbose logging, please save this log separately before it gets overwritten.

TVDB/TMDB Errors:

If there is an issue with retrieving metadata from the TVDB or TMDB API's, the program will try 3x per episode/movie and then skip and continue on.