FAQ & Known Issues

NowShowing v2 Email providers that are known to work:

• Gmail, Mail.com, Office 365, Outlook/Live, Yahoo, Zoho.com
• InMotionHosting Hosting Account Email:
  ... Must use your SSL SMTP address (ie: server##.inmotionhosting.com)
• NameCheap Hosting Account Email:
  ... Must use your CPANEL server name as your SSL SMTP address (ie: server##.web-hosting.com)
• Other SMTP Providers should work as well. Let us know if one does not.

Email providers that DO NOT work:

?

If Gmail is not working:

First make sure the below settings are correct:

Smtp server: smtp.gmail.com  
port: 587  
email username: [email protected]  

If it still isn't working you may need to also enable one of the following:

Enable less secure apps.
https://support.google.com/accounts/answer/6010255?hl=en

If using 2FA, create an app password.
https://support.google.com/accounts/answer/185833?hl=en

If new location, may need to allow access.
https://accounts.google.com/b/0/DisplayUnlockCaptcha

I receive an error in the console about 'for each, nil' or 'undefined method'

This can happen if you have an empty Library in Plex. Please use the 'Libraries To Skip' to exclude that Library or delete it if not needed.

The nowshowing.log will be overwritten on each run of the report if it is 50Mb or greater.

If you are experiencing issues and enable verbose logging, please save this log separately before it gets overwritten.

TVDB/TMDB Errors:

If there is an issue with retrieving metadata from the TVDB or TMDB API's, the program will try 3x per episode/movie and then skip and continue on. The TVDB these days has specifically been having API issues, so if that is failing in the logs try again later.