Store and use prepared (canned) responses, per-project or globally.
For Redmine versions prior to 2.x, check out the pre-2.x branch.
The usual installation instructions for Redmine plugins apply. The (very brief) summary: Download or git clone to the plugins directory, run ‘rake redmine:plugins:migrate` to create database tables.
Enable the ‘Canned Responses’ module for projects you need this feature in.
This fork was created for use in ProCommerz production process, so that canned texts can be used more across the whole workflow, not just for issue updates.