diff --git a/.github/issue_template.md b/.github/ISSUE_TEMPLATE/bug.md
similarity index 88%
rename from .github/issue_template.md
rename to .github/ISSUE_TEMPLATE/bug.md
index 6999f79a188..e6f6634d18c 100644
--- a/.github/issue_template.md
+++ b/.github/ISSUE_TEMPLATE/bug.md
@@ -1,24 +1,41 @@
+---
+name: Bug Report
+about: Something not up to standard? Let us know!
+labels: 'bug, needs triage'
+---
+
+<!--
 Issue tracker is **ONLY** used for reporting bugs. NO NEW FEATURE REQUESTS ACCEPTED. For new features, add an issue in our [Request Feature Request](https://github.com/reactioncommerce/reaction-feature-requests) repository.
 
 Are you looking for help with getting started on Reaction? Please visit our [Reaction documentation](https://docs.reactioncommerce.com/reaction-docs/trunk/getting-started-developing-with-reaction).
 
-## Prerequisites
+
+Prerequisites
 * [ ] Are you running the latest version?
 * [ ] Are you able to consistently reproduce the issue?
 * [ ] Did you search the issue queue for existing issue? [Search issues](https://github.com/reactioncommerce/reaction/issues)
+-->
 
 ## Issue Description
+<!--
 Providing a clear description of the issue will enable a developer to quickly reproduce and understand the issue. Please provide a detailed description including images, animation and/or videos. For client issues, include browser console errors, for server issues please add terminal output and stack traces.
+-->
 
 ## Steps to Reproduce
+<!--
 Please provide starting context, i.e. logged in as a user, configure a particular payment method.
+-->
 1.
 2.
 3.
 
 ## Possible Solution
+<!--
 Not obligatory, but suggest a fix/reason for the bug
+-->
 
 
 ### Versions
+<!--
 (run `npm run version --silent` from your reaction directory)
+-->
\ No newline at end of file
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 00000000000..789ec46e424
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,5 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Gitter chat
+    url: https://gitter.im/reactioncommerce/reaction
+    about: Please ask and answer questions here.
\ No newline at end of file
diff --git a/.github/ISSUE_TEMPLATE/corework.md b/.github/ISSUE_TEMPLATE/corework.md
new file mode 100644
index 00000000000..c60e253095b
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/corework.md
@@ -0,0 +1,13 @@
+---
+name: Core Work
+about: Reaction team development work ticket tracker
+labels: 'core work'
+---
+
+<!--
+Core work template is only for tracking work for the internal development cycles of the Reaction team. If you want to report a bug please use the bug report template. 
+
+Are you looking for help with getting started on Reaction? Please visit our [Reaction documentation](https://docs.reactioncommerce.com/reaction-docs/trunk/getting-started-developing-with-reaction).
+-->
+
+
diff --git a/.github/ISSUE_TEMPLATE/questions.md b/.github/ISSUE_TEMPLATE/questions.md
new file mode 100644
index 00000000000..3356f7cf14f
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/questions.md
@@ -0,0 +1,14 @@
+---
+name: ❓ Questions/Help
+about: If you have questions, please check our gitter chat
+labels: 'questions'
+---
+
+## ❓ Questions and Help
+
+### Please note that this issue tracker is not a help form and this issue will be closed.
+
+Please contact us instead. We are active in gitter and twitter:
+
+- [Gitter](https://gitter.im/reactioncommerce/reaction)
+- [Twitter](https://twitter.com/getreaction)