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"ReportCustomizer: Zotero is still loading, please try again later." with Better BibTex 5.4.20 and Zotero Report Customizer 5.0.34 #67

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acsr opened this issue Jun 7, 2021 · 0 comments

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@acsr
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acsr commented Jun 7, 2021

Prerequisites

Report during the issue

version => 5.0.96.2, platform => MacIntel, oscpu => Intel Mac OS X 10.14, locale => de, appName => Zotero, appVersion => 5.0.96.2, extensions => Zotero Storage Scanner (5.0.8, extension), ZoteroQuickLook (1.4.2, extension), Zotero Report Customizer (5.0.34, extension), ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.25.SA.5.0.96.2, extension), Better BibTex for Zotero (5.4.20, extension), Zutilo Dienstprogramm für Zotero (3.9.0, extension), Zotero Word for Mac Integration (5.0.36.SA.5.0.96.2, extension, disabled)

How to reproduce the issue

  • Select some items
  • Right Click create Report

Window shows: "ReportCustomizer: Zotero is still loading, please try again later."

This is just for the record.

After Checking AddOns the latest Updates of some Addons were not properly installed and a restart of Zotero was missing.
It seems (but not sure) BetterBibTex was not the latest version (5.4.20) or only partially installed.

For me several restarts of Zotero were necessary to make the issue go away.

  • BetterBibTex is now 5.4.23
  • Report Customizer is now working fine without change.

Here the final version listing:

version => 5.0.96.2, platform => MacIntel, oscpu => Intel Mac OS X 10.14, locale => de, appName => Zotero, appVersion => 5.0.96.2, extensions => Zotero Storage Scanner (5.0.8, extension), ZoteroQuickLook (1.4.2, extension), Zotero Report Customizer (5.0.34, extension), ZotFile (5.0.16, extension), Zotero LibreOffice Integration (5.0.25.SA.5.0.96.2, extension), Zutilo Dienstprogramm für Zotero (3.9.0, extension), Better BibTex for Zotero (5.4.23, extension), Zotero Word for Mac Integration (5.0.36.SA.5.0.96.2, extension, disabled)

You can close this and keep for reference

@acsr acsr changed the title When starting Report from the context menu: "ReportCustomizer: Zotero is still loading, please try again later." "ReportCustomizer: Zotero is still loading, please try again later." with Better BibTex 5.4.20 and Zotero Report Customizer 5.0.34 Jun 7, 2021
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