dash real time 2s dash manifest doesn't play under shaka

[caldrix]

What version of Shaka Player are you using: 2.2.6

Can you reproduce the issue with our latest release version: yes

Can you reproduce the issue with the latest code from master: yes

Are you using the demo app or your own custom app: both

If custom app, can you reproduce the issue using our demo app: yes

What browser and OS are you using: google chrome / windows 10

What are the manifest and license server URIs:
(you can send the URIs to [email protected] instead, but please use GitHub and the template for the rest)

What did you do?

hello, i'm R&D and architect OTT senior engineer, we are about to deploy via two proprietary players
a real time dash machine. from the beginning of this project ( 9 month ) we decided to declare shaka as enginnering reference player. more, we are about to start a poc with exoplayer.

What did you expect to happen?

for the moment we can't play our manifest with shaka. think it's a small compromise to choose with you

What actually happened?

shaka tries to synchronize adaptations in loop and never starts a live

[joeyparrish]

@caldrix, we received your email with a manifest attached, but we need to have a manifest URL so that we can access the segments as well. An MPD as an email attachment is not playable, so we cannot use it to reproduce and work on your issue.

Can you please send us an accessible manifest URL?

[caldrix]

Hi joey,    as explained i work for a confidential company. i'm working for enable you a remote access bur it may take time.   can you please review the logs and m4s sended. may be if i send you TS files, you can "simulate" the stream ?   let me know.   regards

[caldrix]

hello,   i can open you an access via vpn.   thanks to confirm you ip adress.   regards

[joeyparrish]

@caldrix, we sent you IP addresses privately and we haven't heard back. If you can't provide access to the content, we can't reproduce the bug. If we can't reproduce the bug, we can't work on a fix.

We would love to help you, but we will need more information.

[joeyparrish]

We received the manifest URI privately, and we will try to reproduce the issue. Thank you!

[joeyparrish]

We are unable to access the manifest at the URI you provided. The connection to your server times out.

In your original report, you mentioned Shaka Player v2.2.6. Can you try again with the latest release, v2.2.8? https://v2-2-8-dot-shaka-player-demo.appspot.com/demo/

We have fixed many bugs since v2.2.6, including ones related to live streams, drift, and startup in v2.2.7.

If the issue is still present in v2.2.8, can you please try the nightly build? https://nightly-dot-shaka-player-demo.appspot.com/demo/

Finally, if all else fails, can you please try a few different versions from our index page? https://index-dot-shaka-player-demo.appspot.com/ If you can find a version that did work, it would really help us narrow down our search.

Although we can't access your content yet, these steps could help us track down the issue in the mean time. Thanks!

[joeyparrish]

@caldrix, we haven't heard back from you in the past month, so I'm going to close this issue due to inactivity. If/when you have time to try different versions or provide us with direct access, I would be happy to reopen the issue. Thanks!