Playback fails when some but not all representations require unsupported DRM security level

[caridley]

Have you read the FAQ and checked for duplicate open issues?
Yes

What version of Shaka Player are you using?
4.3.7

Can you reproduce the issue with our latest release version?
Yes

Can you reproduce the issue with the latest code from main?
Have not tried

Are you using the demo app or your own custom app?
Demo app

If custom app, can you reproduce the issue using our demo app?
Yes

What browser and OS are you using?
Chrome 114 on Mac OS 13.4.1

For embedded devices (smart TVs, etc.), what model and firmware version are you using?
NA

What are the manifest and license server URIs?
I will e-mail manifest and license urls to [email protected]
Contents of the manifest are attached
track_keys_manifest.txt

What configuration are you using? What is the output of player.getConfiguration()?
See attached file
shaka-config.txt

What did you do?
We are trying to play a VOD DASH stream that use a different DRM key for higher resolution video representations. That key requires a higher widevine security level that is not supported by the Chrome desktop browser.

We expect shaka to play one of the lower resolution representations that do not require the higher widevine security level, but playback fails on failure of the license request for the key associated with the higher resolution streams. We see this error

Shaka Error DRM.LICENSE_REQUEST_FAILED (shaka.util.Error { "severity": 2, "category": 1, "code": 1001, "data": [ "https://licenseurlremoved", 403, "{"code":130001,"message":"License denied. Failed to find a policy for the requested security level SW_SECURE_DECODE."}", { "content-length": "118", "content-type": "application/json; charset=UTF-8" }, 2 ], "handled": false, "message": "Shaka Error NETWORK.BAD_HTTP_STATUS

We are able to play this stream if we set restriction.maxWidth to 1024.

[caridley]

Is there anybody out there? Any suggestions on how we can fix this?

[caridley]

Hi, we could really use some help with this one.

[avelad]

@caridley can you send the manifest and license urls to [email protected] ? Thanks!

[caridley]

Just sent e-mail with new test stream manifest and licence urls.

[avelad]

Same issue as #3051. So I'm going to close it as a duplicate.