Messages not received

[NightmareBlocks]

Using a supported version?

• I have searched searched open and closed issues for duplicates.
• I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

Others and I sent messages, and some of those are only displayed on my phone.

Steps to reproduce

1 Turn off a PC (Device B, User A).
2 Goto a Chat with a mobile device (Device A, User A) and send a message.
3 Turn on the PC and check Signal.
Note: The same error occurs when the PC belongs to user B in the chat.

Expected result

The message should be received.

Actual result

The message wasn't displayed.

Screenshots

No response

Signal version

7.21.0

Operating system

Windows 11

Version of Signal on your phone

7.14.1

Link to debug log

No response

[trevor-signal]

Hi @NightmareBlocks , sorry this is happening! To find out what's going on, could you share a debug log from your desktop (https://support.signal.org/hc/en-us/articles/360007318591-Debug-Logs-and-Crash-Reports#desktop_debug)?

We'll also need the sent timestamps of messages that were sent from your phone but not received from your desktop; you can find those on Signal Android by long pressing on a message, tapping "Info", and then long pressing on the "Sent" time, which will copy the timestamp (e.g. 1724278913471) to your clipboard. Thank you!