Homebridge connect error

[Blinky122]

I have IoT connect with my Smart Life app and i see the device in Tuya project. But i have no answer, why i have this issue
All my Login Data is correct.

I have HB in Docker Container in Synology NAS (DSM 7). Automatik Install

Starting to advertise 'Homebridge 3625 F32F' using bonjour-hap backend!
[9/21/2021, 3:47:36 PM] Homebridge v1.3.4 (Homebridge 3625) is running on port 51047.
TuyaOpenAPI response: {"result":{"access_token":"f3a3e9ebdc08xxxxxxxxxxx","expire_time":7200,"platform_url":"h t openapi.tuyaeu.com","refresh_token":"fa9e77ba7a31397xxxxxxxxxxxxxxx","uid":"eu16319883xxxxxxxxxx"},"success":true,"t":1632232057098} path = /v1.0/iot-01/associated-users/actions/authorized-login
TuyaOpenAPI request: method = get, endpoint = https://openapi.tuyaeu.com, path = /v1.0/iot-01/associated-users/devices, params = {"size":100}, body = null, headers = {"t":"1632232057260","client_id":"cjwd4peaaxxjt6enlc7u","nonce":"7a4ed300-1ae2-11ec-a5fc-d5c6cf63a671","Signature-Headers":"client_id","sign":"7DD03E7B19E5AA1932F37C88F87F7B8xxxxxxxxxxx","sign_method":"HMAC-SHA256","access_token":"f3a3e9ebdc0803f3e04798bf091cd3e5","lang":"en","dev_lang":"javascript","dev_channel":"homebridge","devVersion":"1.4.0"}
TuyaOpenAPI response: {"code":28841101,"msg":"No permissions. This API is not subscribed.","success":false,"t":1632232057383} path = /v1.0/iot-01/associated-users/devices
Failed to get device information. Please check if the config.json is correct.

When i install Homebride on Windows 10, it is the same issue

Config

"options": { "username": "[email protected]", "password": "xxxxxx", "accessId": "cjxxxxxxxxxxxxx", "accessKey": "bxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx", "lang": "en", "projectType": "2", "appSchema": "smartlife", "countryCode": 49, "debug": true }, "name": "TuyaPlatform", "platform": "TuyaPlatform"

sorry for my english.

[github-actions]

Thank you for your feedback, we will solve this issue soon

[Blinky122]

Now i have install my devices in Tuya Smart, but the issue is the same...

TuyaOpenAPI response: {"result":{"access_token":"73d6xxxxxxxxxxx","expire_time":7200,"platform_url":"https://openapi.tuyaeu.com","refresh_token":"b11e9cb5c226d4xxxxxxxxxxxxxxx","uid":"eu16xxxxxxxx"},"success":true,"t":1632xxxx} path = /v1.0/iot-01/associated-users/actions/authorized-login
TuyaOpenAPI request: method = get, endpoint = https://openapi.tuyaeu.com, path = /v1.0/iot-01/associated-users/devices, params = {"size":100}, body = null, headers = {"t":"1632xxxxxxx2","client_id":"cjwd4xxxxxxxx","nonce":"f6xxxxxxxxxxxxxxxxxxxxxxxx","Signature-Headers":"client_id","sign":"26B356423252ED2E1ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx","sign_method":"HMAC-SHA256","access_token":"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx","lang":"en","dev_lang":"javascript","dev_channel":"homebridge","devVersion":"1.4.0"}
TuyaOpenAPI response: {"code":28841101,"msg":"No permissions. This API is not subscribed.","success":false,"t":1632243432999} path = /v1.0/iot-01/associated-users/devices
Failed to get device information. Please check if the config.json is correct.

[Blinky122]

Now i have this issue....

TuyaOpenAPI response: {"code":2007,"msg":"your ip(xxxxxxxxxxx) cross-region access is not allowed","success":false,"t":1632308811156} path = /v1.0/iot-01/associated-users/actions/authorized-login
TypeError: Cannot destructure property 'access_token' of 'res.result' as it is undefined.
at TuyaSHOpenAPI._refreshAccessTokenIfNeed (/homebridge/node_modules/homebridge-tuya-platform/lib/tuyashopenapi.js:48:11)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at TuyaSHOpenAPI.request (/homebridge/node_modules/homebridge-tuya-platform/lib/tuyashopenapi.js:144:7)
at TuyaSHOpenAPI.getDevices (/homebridge/node_modules/homebridge-tuya-platform/lib/tuyashopenapi.js:62:15)
at TuyaPlatform.initTuyaSDK (/homebridge/node_modules/homebridge-tuya-platform/index.js:90:19)
Attention⚠️ ⚠️ ⚠️ ! You get an error!
Failed to get device information. Please check if the config.json is correct.

[xrust83]

https://developer.tuya.com/ droop host

[Blinky122]

https://developer.tuya.com/ droop host

Dont unterstand

[weirdpattern]

I'm having the same issue here. getting the cross region access is not allowed error because the API is ignoring the endPoint from my config and connecting to the China Data Center.

[xrust83]

https://developer.tuya.com/ droop host

Dont unterstand

the site through which the tuya api plugin is configured did not work all day and morning today. Because of this, my curtains did not open in the morning and I opened them from the SmartLife application, by the time the curtains closed by themselves. the site is working now.

[Blinky122]

Answer from support:

Hello, I'm sorry, we are urgently repairing HB's Tuya account login problem. It is expected that the repair will be completed in one to two working days. please wait patiently.

[0ldF0x]

I also opened a ticket and suggested them a fix. Support is very responsive :)
openApi setting from config is not loaded...

EDIT: fix is already out! Good job team!

[Blinky122]

Hello, this problem has been fixed, you can download the latest version of the Master branch and try again.
https://github.com/tuya/tuya-homebridge

[Hanh94]

Hi guys, Sorry for the late reply.
Please see #134 (comment) & #108 (comment)

[C1ironie]

Hi team

I have an error code 1114 with description of my IP adress doesn't have access to this API",
Certainly I missed something...
Thank for your help

[github-actions]

Stale issue. we will close the issue soon. If this issue has not been resolved, please update the issue and contact us in time.

[xrust83]

TuyaOpenAPI response: {"code":1114,"msg":"your ip(45.151.238.199) don't have access to this API","success":false,"t":1665515022539,"tid":"6c5d99bb499711edb89bca0f69d78a9e"} path = /v1.0/iot-01/associated-users/actions/authorized-login
TypeError: Cannot destructure property 'access_token' of 'res.result' as it is undefined.
at TuyaSHOpenAPI._refreshAccessTokenIfNeed (/usr/local/lib/node_modules/homebridge-tuya-platform/lib/tuyashopenapi.js:49:11)
at processTicksAndRejections (node:internal/process/task_queues:96:5)
at TuyaSHOpenAPI.request (/usr/local/lib/node_modules/homebridge-tuya-platform/lib/tuyashopenapi.js:145:7)
at TuyaSHOpenAPI.getDevices (/usr/local/lib/node_modules/homebridge-tuya-platform/lib/tuyashopenapi.js:63:15)
at TuyaPlatform.initTuyaSDK (/usr/local/lib/node_modules/homebridge-tuya-platform/index.js:90:19)
Attention⚠️ ⚠️ ⚠️ ! You get an error!