UserVoice Screenshots appear blank

[anusenan]

No description provided.

[anusenan]

[anusenan]

[kasfaw]

this is hindering us from receiving proper error messages from users.

[robertavram]

this is most likely an issue with UserVoice not working with front end applications that use ShadowDom and Web Components... We need to do some more research and most likely raise a ticket with UserVoice

If anyone has a minute to do some research on this.. this issue is up for grabs

[aldohunicef]

Hi Aldo,

Thanks for reaching out.

I'm not aware of issues with screenshots and ShadowDom and Web Components specifically, we have thousands of clients and never received an error report about it.

However, our screenshot feature in the widget does have some limitations.
Our screenshot feature uses html2canvas which has some limitations as explained here: LINK https://html2canvas.hertzen.com/ It seems like this could explain it, but I don't know enough about ShadowDom/Web Components to say for sure.

Let me know once your developers have taken a look to see if this could be the problem.

All the best,

Joey P
L2 Support Engineer
Our L2 Support Engineers are in the office 8AM to 5PM EST M-F.

[anusenan]

@robertavram - please check the mail above. This issue is causing problems for Aldo in addressing user concerns .

[aldohunicef]

Please see how I am unable to help users because I just simply don't see it.
It's like driving blind

[aldohunicef]

Please include the UserVoice widget on every page of eTools

[anusenan]

@robertavram please update

[robertavram]

@aldohunicef , this seems to be a problem with html2canvas that uservoice is using for screenshots. You can share the following github issue with Uservoice so they are aware that this is a logged issue:
niklasvh/html2canvas#430

[aldohunicef]

Hi Aldo,

Thanks for getting back to me, I talked to our team about this.

I have filed a bug, but after discussing with our team this is not something we will be addressing in the near future. To workaround this issue, you have the following available:

1. You can disable screenshots in the widget, using the code screenshots_enabled:false,
2. When screenshots are disabled, users will still be able to add attachments via the widget

When an update on this issue is available, I will reach out to you.

All the best,

Joey P
L2 Support Engineer
Our L2 Support Engineers are in the office 8AM to 5PM EST M-F.

[aldohunicef]

@robertavram Please do the following adjustment:
Disable screenshots in the widget, using the code screenshots_enabled:false,

[aldohunicef]

• Add UserVoice Widget to the Dashboards (https://etools.unicef.org/dash/dashboard/personalized)
• Disable the ability to snap screenshots updating the UserVoice code
  You can disable screenshots in the widget, using the code screenshots_enabled:false,

[kasfaw]

@aldohunicef did you test this?